Summary
Overview
Work History
Skills
Timeline
Generic
Ashla DuVall

Ashla DuVall

Ozark,MO

Summary

Highly organized and detail-oriented professional with over six years of experience in workforce management and operational support. I am known for my ability to streamline processes, provide administrative support, and coordinate effectively across teams. I’m skilled in managing schedules, communicating, and solving problems efficiently. I am looking to transition into a Human Resources role where I can bring my strong organizational skills and proactive approach to help a team stay focused and productive.

Overview

10
10
years of professional experience

Work History

Resource Management Specialist

Cores Technologies
Ozark, MO
06.2022 - Current
  • Developed and implemented workforce scheduling and staffing for teams across two regions for day-to-day operations.
  • Organized and prepared reports for management, giving them the insights they needed to make informed decisions about staffing and resource allocation.
  • Maintained employee data records, processed payroll, and ensured all team members had access to systems and tools.
  • Conducted research to analyze current trends in the labor market and forecast future needs of the organization.
  • Gathered data from various sources, including surveys, interviews, focus groups, and online databases., to evaluate employee engagement levels.

Workforce Analyst

Expedia Group
Springfield , MO
06.2018 - 06.2022

· Acted as the go-to person for scheduling and staffing, ensuring smooth day-to-day operations for teams across two regions.

· Maintained records of employee data, processed payroll, and ensured that all team members had the necessary access to systems and tools.

· Organized and prepared reports for management, providing them with the insights they needed to make informed decisions about staffing and resource allocation.

· Provided general administrative support, including calendar management and daily communication across teams

· Gathered data from various sources, including surveys, interviews, focus groups, online databases., to evaluate employee engagement levels.

Reservations Specialist Supervisor

Expedia Group
Springfield , MO
07.2014 - 07.2018
  • Manage administrative tasks such as tracking team performance, handling schedules, and organizing training sessions for new hires.
  • Assisted organizing department meetings and collaborated with other departments to improve internal processes and enhance customer service.
  • Provided administrative support to the management team, including handling emails, scheduling meetings, and maintain up to date documentation.

Skills


Workforce & Resource Management eWFM/Aspect NICE Citrix Avaya Tableau Salesforce
Strategic Planning & Data Analysis JIRA IVR Workday MS Office Suite Real-time Adherence CMS
Cross-team Collaboration & Communication Supervisor
Process Optimization & Documentation

Timeline

Resource Management Specialist

Cores Technologies
06.2022 - Current

Workforce Analyst

Expedia Group
06.2018 - 06.2022

Reservations Specialist Supervisor

Expedia Group
07.2014 - 07.2018
Ashla DuVall