Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
CustomerServiceRepresentative

Ashla Schultz

Customer Service Representative
Tomah,WISCONSIN

Summary

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Experience using equipment such as [Type] to transport materials and assist production teams. Experienced Production Worker skilled in monitoring line performance and preparing materials for [Type] production. [Number]-year background in materials handling, documentation and equipment operation. Committed [Job Title] with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly. Skilled Production Worker offering [Number] years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced customer service with over 11+ years of experience in providing customer satisfaction. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Production Worker

Arena Containers
Tomah, WI
02.2021 - 08.2021
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations.
  • Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Documented production information via daily system logs and discussed issues with management.
  • Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.

Cashier

Pizza Hut
Tomah, Wisconsin
01.2020 - 09.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained cash drawer of $500 or more per shift
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.
  • Processed customer refunds and exchanges according to established guidelines.
  • Created price tags and merchandise signs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Stocked, tagged and displayed merchandise as required.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Cashier

VA Canteen
Tomah, Wisconsin
01.2019 - 08.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Processed customer refunds and exchanges according to established guidelines.
  • Reviewed weekly sales ads and monitored price changes.
  • Created price tags and merchandise signs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Stocked, tagged and displayed merchandise as required.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Restaurant Waitress

Perkins
Tomah, Wisconsin
01.2018 - 08.2018
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Operated [Type] POS systems to cash out customer checks and complete order transactions.
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Education

Bachelor of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
08.2025

Certified Nursing Assistant - Nursing Assistant

Western Technical College
La Crosse, WI
05.2015

High School Diploma -

Sparta Senior High School
Sparta Wisconsin
05.2009

Skills

  • Handheld Scanners
  • Root Cause Analysis Participation
  • Event Shoots
  • Diagnosing Malfunctions
  • Production Documentation
  • Machinery Operation
  • Reading and Determining Measurements
  • Safe Machine Operation
  • Loading and Unloading Protocols
  • Removing Trash
  • Teamwork and Communication
  • Material Loading and Unloading
  • Assembly Procedures
  • Machine Setup and Shutdown
  • Line Work
  • Quality Inspections and Reporting
  • Safety Standards Compliance
  • Assembly Protocols
  • Materials Assembly
  • Workstation Equipment Monitoring
  • Packing Slip Verification
  • Pulling Parts
  • Shipment Processing
  • Duty Assignments
  • Incoming Shipments Review
  • Power Supplies
  • Preparing Shipments
  • Producing Content
  • Health Information Policy and Procedure Development
  • Continuous Improvement Projects
  • Project Records
  • Quality Deliverables
  • Weights and Measurements
  • Conveyor System Operation
  • Mobility Devices
  • Providing Feedback
  • Environmental Contamination Prevention
  • Quality Inspections
  • Technical Guidance
  • Assembly Line Operations
  • Knife Sharpening
  • Goals and Performance
  • Adjusting Machine Parts
  • Production Operations
  • Complex Problem-Solving
  • Food Safety and Quality
  • Visual Inspections
  • Monitoring Line Supplies
  • Measuring Tools
  • Raw Material Loading
  • Rotation Requirements
  • Estimating

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved customer issue which led to positive results.
  • Achieved learning skills through effectively helping with new job types.
  • Achieved 90% of sales quote.
  • Trained and mentored 4 employees.
  • Supervised team of 4 staff members.
  • Achieved customer satisfaction by completing multiple tasks with accuracy and efficiency.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

Certified Nursing Assistant

Learn2Serve Certification


Additional Information

I am a fully dedicated employee, I work very well in fast paced environments. I learn fast and with visual and hands on work. I am working with 10+ years customer service work, Waitressing, Cashier, Shift Lead, Dietary Aide. I also have production work experience, with Inspecting and Packaging, Spray Paint, Measuring, Production Line, Assembly. I have passed my test online for being able to sell alcohol and tobacco products, I also have a typing skill rate of 160 WPM and I also have various skills with electronics or computer type work. I am reliable and easy to get along with my co-workers as well.

Timeline

Production Worker

Arena Containers
02.2021 - 08.2021

Cashier

Pizza Hut
01.2020 - 09.2020

Cashier

VA Canteen
01.2019 - 08.2019

Restaurant Waitress

Perkins
01.2018 - 08.2018

Bachelor of Science - Criminal Justice

Colorado Technical University

Certified Nursing Assistant - Nursing Assistant

Western Technical College

High School Diploma -

Sparta Senior High School
Ashla SchultzCustomer Service Representative