Ashlan Henry
STAFFORD,Texas
Summary
Over 10 years of customer service experience, including over three years of call center
experience
Excellent communication, organizational, and problem solving skills
Overview
13
13
years of professional experience
Work History
Texas Medicaid Acting Assist Line Representative, Utilization Mgmt. Rep
TMG Health
02.2016 - 09.2016
- Experience handling escalated issues and concerns
Home Supervisor
Advo Companies Inc
05.2015
- Answering inbound Medicaid/Medicare member and provider calls regarding benefits and eligibility
- Working the fax system for clinicals and prior authorizations
- Authorizations for different medical procedures
- Assisting customer service representatives with any questions they have and handling escalated calls when needed
- Work closely with leaders to coordinate proper assignments and knowledge bases for our reps to make sure they are receiving correct information at all times
- Ensure safety and well-being of consumers
- Oversaw staff
- Handled monthly and weekly paperwork and payroll
Customer Service/Sales
Great Heights Relocation, LLC
06.2012 - 10.2012
- Provided courteous and professional customer service
- Assisted customers with moving services and materials
- Maintained customer database
Customer Service/Sales
Xerox Company/Sprint
11.2011 - 05.2012
- Handled incoming calls in busy call center
- Provided courteous and professional customer service
- Maintained customer database
Executive Assistant
Eagle Van Lines, LLC
05.2011 - 10.2011
- Provided general clerical support
- Scheduled meeting and appointments
- Answered incoming calls
Customer Service Manager
Wal-Mart, Amarillo
10.2007 - 04.2010
- Provided courteous and professional customer service
- Handled any issues or concerns
- Managed front-end operations of the store
- Handled cash and deposits
Ashley’s Furniture
07.2007 - 10.2007
- Scheduled deliveries/delivery routes
- Provided professional customer service
- Handled customer’s issues and concerns
Assistant Manager
Murphy’s
03.2007 - 05.2007
- Maintained general operations of the store
- Counted daily deposits
- Provided courteous and professional customer service
- Assisted customers with issues or concerns
Server/Trainer
Montana Mike’s
09.2003 - 01.2007
- Greeted and served customers
- Operated cash register
- Trained new employees
Education
High School Diploma - undefined
Tascosa High School
5.2002
undefined
Amarillo College
8.2009
undefined
Houston Community College
11.2011
Additional Information
- Results-oriented, dependable professional experienced in customer service, sales and accounting. Excellent communication skills, 10 key, operations of cash register. The ability to work in fast paced environment and to function a high level in wide variety setting. Excels in a fast paced environment as well as motivating staff to increase productivity and company profitability. Works well independently and as part of a team. Consistently exceeds expectations for performance metrics in all review which have been proven delivered. Works well under pressure while maintaining composure, confidence and fostering an environment of success Objective To secure a position with a well-established organization in a stable environment that will lead to a lasting relationship. As well as effectively utilize my expertise to improve customer satisfaction.
Timeline
Texas Medicaid Acting Assist Line Representative, Utilization Mgmt. Rep
TMG Health
02.2016 - 09.2016
Home Supervisor
Advo Companies Inc
05.2015
Customer Service/Sales
Great Heights Relocation, LLC
06.2012 - 10.2012
Customer Service/Sales
Xerox Company/Sprint
11.2011 - 05.2012
Executive Assistant
Eagle Van Lines, LLC
05.2011 - 10.2011
Customer Service Manager
Wal-Mart, Amarillo
10.2007 - 04.2010
Ashley’s Furniture
07.2007 - 10.2007
Assistant Manager
Murphy’s
03.2007 - 05.2007
Server/Trainer
Montana Mike’s
09.2003 - 01.2007
High School Diploma - undefined
Tascosa High School
undefined
Amarillo College
undefined
Houston Community College
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