Summary
Overview
Work History
Education
Skills
Remote Capable
Timeline
Generic

Ashlan Hill

Haslet,TX

Summary

Dynamic Customer Service and Human Resources professional with 13+ years of leadership experience across retail management, HR support, and operational coordination. Skilled in ERP/CRM systems (SAP, S2K, Power VI, LaserFiche, Twist Software , Zendesk), remote collaboration, data management, and customer resolution strategies. Proven ability to optimize processes, drive employee engagement, and deliver exceptional service in fast-paced, high-volume environments. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

AmerCareRoyal
03.2024 - Current
  • Handled customer inquiries across multiple communication platforms with a 98% satisfaction rate.
  • Orchestrate high-volume order processing for national accounts including Chipotle, Whataburger, and Bojangles’ Chicken, ensuring impeccable accuracy and prompt fulfillment.
  • Leverage S2K and Power VI systems to synchronize inventory data, enabling precision-demand forecasting and optimized supply chain responsiveness.
  • Cultivate strategic partnerships with corporate stakeholders to tailor service solutions and exceed SLA benchmarks consistently.
  • Deploy advanced CRM analytics to monitor order status and communications, enhancing transparency and satisfaction.
  • Drive continuous improvement by analyzing performance metrics and implementing process enhancements that reduce lead times and augment order accuracy.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Human Resources Assistant

ConMet Consolidated Metco
08.2022 - 03.2024
  • Managed 500+ employee records monthly in SAP, ensuring data confidentiality and accuracy.
  • Led onboarding processes for 40+ new hires quarterly, reducing time-to-productivity by 15%.
  • Developed sourcing strategies to increase candidate quality and supported recruitment process optimization.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Coordinated employee training programs to promote professional development and skill enhancement.

Eligibility Specialist / Customer Service Representative

Workforce Solutions North Central Texas
07.2021 - 08.2022
  • Processed 1,000+ applicant communications and 800+ eligibility applications with 95% accuracy.
  • Conducted 300+ client interviews, explaining benefits and program options, improving applicant understanding.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Advised clients on steps to take in order to maintain or regain program eligibility, fostering long-term success and benefits for those served.
  • Provided comprehensive support to colleagues during high volume periods or staff absences, demonstrating adaptability and teamwork skills.
  • Developed and maintained a comprehensive knowledge base of available resources within the community, ensuring clients had access to needed support services.
  • Assisted in the development of training materials for new Program Eligibility Specialists, contributing to a stronger workforce.

Area Manager

Lovisa
06.2017 - 06.2021
  • Directed a team of 30+ employees, boosting sales through targeted marketing, promotions, and merchandising activities.
  • Managed applicant data entry and HR processes, streamlining support workflows and enhancing data accuracy.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Oversaw budget planning, strategy development, community outreach for organization.

Assistant Manager

Dollar Tree
06.2013 - 01.2017
  • Supervised 25+ staff training and sales floor operations, contributing to sales target achievements and consistent customer satisfaction.
  • Implemented recruiting strategies, managed opening/closing procedures, and ensured operational efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Lead Cashier

Target
10.2010 - 04.2013
  • Managed high-volume transactions and returns, maintaining high accuracy and customer service standards.
  • Utilized POS systems and cash handling protocols to ensure financial integrity and efficiency.
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Processed both cash and card purchases and returns.
  • Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
  • Streamlined the checkout process for faster service, leading to increased customer loyalty.

Education

High School Diploma -

William C. Overfelt High School
San Jose, CA
06.2009

Associate in Science - Medical Assisting

San Jose City College
San Jose, CA
01.2014

Skills

  • Customer Experience Optimization
  • Conflict Resolution
  • Talent Development
  • Data Management
  • Remote Team Collaboration
  • CRM Systems (Zendesk, Salesforce, S2K, Power VI)
  • SAP
  • QuickBooks
  • Twist Software
  • POS Systems
  • Microsoft Office Suite
  • Remote Collaboration Tools (Zoom, Teams)
  • Call center experience
  • Customer satisfaction measurement

Remote Capable

True

Timeline

Customer Service Representative

AmerCareRoyal
03.2024 - Current

Human Resources Assistant

ConMet Consolidated Metco
08.2022 - 03.2024

Eligibility Specialist / Customer Service Representative

Workforce Solutions North Central Texas
07.2021 - 08.2022

Area Manager

Lovisa
06.2017 - 06.2021

Assistant Manager

Dollar Tree
06.2013 - 01.2017

Lead Cashier

Target
10.2010 - 04.2013

Associate in Science - Medical Assisting

San Jose City College

High School Diploma -

William C. Overfelt High School

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Ashlan Hill