ASHLAND DENNIS
Fort Worth,TX
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Proven ability to quickly build relationships with both clients and business audiences. Quick-learning with excellent multi-tasking skills and ability to quickly master new technology, including excellent proficiency in RealPage products, Yardi, and Yieldstar. Commended for innovation and creative problem-solving abilities to address business challenges.
Overview
13
13
years of professional experience
Work History
Regional Manager
RPM living
Dallas, TX
09.2021 - Current
- Oversee multiple properties operations and renovations
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Developed and executed plan to achieve and maintain 92% or better rate of occupancy.
- Developed, reviewed and submitted property operating and capital budgets.
Director of Sales and Marketing
Bethesda Gardens Senior Living
Arlington, TX
12.2020 - 08.2021
- Oversees weekly sales and marketing plans.
- Maintains and/or improve occupancy level of community.
- Close sales by assisting prospective families and educating them about services and programming.
- Utilizes sales processes, systems, and forms.
- Complete outside business development and sales calls to meet or exceed established goals.
- Monitor conversion ratios regarding Business Development calls to direct referrals and conduct tours.
- Manage community Sales Budget.
- Plan and execute marketing events.
- Oversee make readies and maintain community appearance.
- Oversee operations of entire community when on call.
Sales Manager
Brookdale Senior Living
Mansfield, TX
12.2019 - 12.2020
- Oversees weekly sales and marketing plans.
- Maintains and/or improve occupancy level of community.
- Close sales by assisting prospective families and educating them about services and programming.
- Utilizes sales processes, systems, and forms.
- Complete outside business development and sales calls to meet or exceed established goals.
- Monitor conversion ratios regarding Business Development calls to direct referrals and conduct tours.
- Hire, Train, and complete onboarding for Sales Coordinator and Market Coordinator.
Business Manager
Dayrise Residential
Arlington, TX
02.2018 - 12.2019
- Responsible for managing property operations and maintenance of property
- Responsible for managing and operating accounts for 589 units.
- Develop and executed marketing techniques for Outside Sales & Marketing.
- Tour community with prospects and close on leads.
- Perform accounting task such as deposits, rental adjustments, collections, and accounting reports.
- Manage, approve, deny lease applications and contracts.
- Decrease delinquency under 1% of expected income and responsible for collecting current and past due property income.
- Responsible for legal proceedings such as evictions and writs.
- Responsible for obtaining and maintaining vendors, invoices, and service request.
- Responsible for month-end close out, reports, and assist with yearly budget.
- Responsible for monthly resident retention reporting and marketing strategies.
Patient Care Manager
Mesa Springs Behavioral Hospital
Fort Worth, TX
08.2015 - 11.2016
- Support therapeutic milieu under direction of RN.
- Supervise and maintain patient Safety.
- Maintain patient medical records and ensure accurate documentation per requirements.
- Ensure all pre-certification are completed for inpatient and out patient services.
- Verifications with insurance providers for treatment plan.
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
Business Manager
Pinnacle Management
Fort Worth, TX
04.2011 - 08.2015
- Responsible for managing property operations and maintenance of property
- Conducts applicant screening and approve all potential applications.
- Collect all deposits, rent money, and other funds due to property.
- Make bank deposits on weekly basis and collection task for property.
- Conducts all legal proceeding by filing evictions and writs.
- Responsible for appearing on scheduled court dates for judgement hearings.
- Create, review and sign all lease agreements for new residents.
- Responsible for scheduling and maintaining relationships with outside vendors/contractors.
- Prepare statement of accounting notices for past due residents, monthly reports, and quarterly reports.
- Prepare, review, and close financial books including month end, annual budget, and monthly reports for assigned properties on monthly basis.
Education
Master of Science - Industrial Organizational Psychology
Southern New Hampshire University
Manchester, NH12.2017
Bachelors of Science - Psychology
University of Tarleton
Stephenville, TX05.2015
Skills
- Sales Projections
- Budgeting and Expenditures
- Team Recruiting and Onboarding
- Sales Quota Management
- Market Trend Analysis
- Relationship Building
- Verbal and Written Communication
- Staff Training and Development
- Product and Service Promotion
- Customer Service
- Customer Complaint Resolution
- Advertising Campaigns
- Time Management
- Problem Solving
- Networking Events
- Closing Techniques
- Presentations and Public Speaking
- Data Confidentiality
- Client Base Retention
- Brand Marketing
- Lead Generation
- Employee Retention
- Competitor Analysis
- Detail-Oriented
- Business Objective Analysis
- Document Management
- Database Management
- New Hire Onboarding
- Operations Management
- Finance and Accounting Oversight
- Sales Coaching
- Money Handling
- Account Auditing
- Accounts Receivable
- Accounts Payable
Timeline
Regional Manager
RPM living
09.2021 - Current
Director of Sales and Marketing
Bethesda Gardens Senior Living
12.2020 - 08.2021
Sales Manager
Brookdale Senior Living
12.2019 - 12.2020
Business Manager
Dayrise Residential
02.2018 - 12.2019
Patient Care Manager
Mesa Springs Behavioral Hospital
08.2015 - 11.2016
Business Manager
Pinnacle Management
04.2011 - 08.2015
Master of Science - Industrial Organizational Psychology
Southern New Hampshire University
Bachelors of Science - Psychology
University of Tarleton