Ashlanne Sparks
Boardman,OR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Aquatic Invasive Species Technician
Oregon Department Of Fish And Wildlife
06.2023 - 10.2023
- Provide excellent customer service at entry points.
- Improved ecosystem health by participating in invasive species control initiatives.
- Performed inspections of watercraft entering state borders for Aquatic invasive species such as Quagga and Zebra mussels.
- Performed regular equipment maintenance on state owned vehicles.
- Promoted safe work practices among team members, minimizing injuries and incidents during fieldwork operations.
- Increased awareness about threatened species through community outreach events and educational materials distribution.
- Ensured accurate data reporting by maintaining detailed field records and utilizing advanced tracking software.
- Maintained daily logs of total inspections performed of watercraft including points of origin and destinations.
Security Control Officer
First Coast Security
08.2022 - 06.2023
- Customer service
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
- Maintained strict adherence to industry regulations, minimizing risk exposure for organization.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Conducted surveillance to detect suspicious activity.
Barista
The Farmers Cup
07.2022 - 08.2022
- Maintained clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Human Service Specialist 1
Department Of Human Services
03.2022 - 06.2022
- Streamlined communication between clients, families, and team members to ensure efficient service delivery.
- Strengthened client relationships through empathetic listening, open communication, and consistent follow-up on concerns.
- Enhanced client satisfaction by efficiently managing case files and promptly responding to inquiries.
- Established rapport with clients, fostering trust and enabling effective communication of their needs and concerns.
- Assisted clients in navigating complex systems, such as housing, healthcare, and employment services, to access necessary resources.
- Maintained detailed records of client interactions.
- Participated in ongoing professional development opportunities to stay current on best practices within human services field.
- Educated clients on available resources within community as part of broader empowerment initiatives.
- Streamlined internal processes by organizing documentation systems for efficient retrieval of important information during audits or reviews.
- Strengthened client relationships by consistently offering empathetic support and maintaining confidentiality at all times.
- Actively sought feedback from supervisors and peers, using constructive criticism to continuously refine skills and enhance professional growth.
- Described procedures, requirements and benefits to clients and interested parties.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Interviewed applicants for services and supported application completion as necessary.
- Acted as mandatory reporter of abuse.
Social Service Assistant
Department Of Human Services Child Welfare
10.2021 - 03.2022
- Collaborated with multidisciplinary teams to address complex cases, ensuring children's safety and wellbeing.
- Developed strong relationships with children and families, promoting trust and open communication.
- Maintained detailed case documentation, enabling efficient information sharing among team members and stakeholders.
- Managed caseloads effectively while adhering to strict timelines set by federal and state regulations.
- Engaged in continuous professional development activities to stay current on best practices within field of child welfare.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Provided emotional support to children and families, fostering trust and communication.
- Contributed to positive work environment by maintaining open lines of communication with colleagues, supervisors, and other professionals involved in each case.
CHEF’STORE Assistant Manager
CHEF'STORE
01.2018 - 01.2021
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Fostered positive work environment, promoting teamwork and open communication among staff members.
- Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Developed strong relationships with vendors, negotiating favorable terms for product procurement.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across team.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Exhibited excellent people skills during interaction with employees and customers.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of Science - Associates of Arts Transfer
Blue Mountain Community College
Pendleton, OR06.2026
Associate of Science - Associate of Arts Transfer
Chemeketa Community College
Salem, OR05.2023
High School Diploma -
Sheridan High School
Sheridan, OR06.2012
Skills
- Customer Service
- Paperwork and Documentation
- Customer and Client Relations
- Report Generation
- Interpersonal Skills
- Conflict Resolution Techniques
- File and Records Management
- Report Writing
- Applicant Interviewing
- Time Management
- Documentation and Recordkeeping
- Critical Thinking
- Service Standard Compliance
- Persuasion
Timeline
Aquatic Invasive Species Technician
Oregon Department Of Fish And Wildlife
06.2023 - 10.2023
Security Control Officer
First Coast Security
08.2022 - 06.2023
Barista
The Farmers Cup
07.2022 - 08.2022
Human Service Specialist 1
Department Of Human Services
03.2022 - 06.2022
Social Service Assistant
Department Of Human Services Child Welfare
10.2021 - 03.2022
CHEF’STORE Assistant Manager
CHEF'STORE
01.2018 - 01.2021
Associate of Science - Associates of Arts Transfer
Blue Mountain Community College
Associate of Science - Associate of Arts Transfer
Chemeketa Community College
High School Diploma -
Sheridan High School
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