Summary
Overview
Work History
Education
Skills
Timeline
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Ashle' Garrett

Houston

Summary

Customer-focused professional with successful 9 year career in customer service sector. Dynamic successful applying professionalism and assertiveness in busy business environment.

Overview

4
4
years of professional experience

Work History

Lien Specialist

Resource Corporation of America (Temp)
03.2025 - 07.2025
  • Managed 100+ hospital lien cases and negotiated billing reductions
  • Communicated with attorneys, patients, and insurance adjusters via phone, email, fax, and mail
  • Verified lien filings, reviewed police reports, and updated EPIC/Secure records
  • Utilized EPIC and Secure hospital systems to update records, track payments, and document communications

Receptionist / Import Assistant

Trans-Overseas (Temp)
12.2024 - 07.2025
  • Maintained digital/physical files and scanned/imported shipment documents
  • Monitored tracking systems and ran liquidation reports weekly
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Assisted with import operations by reviewing shipment documents, understanding applicable tariffs, and coordinating logistics for timely delivery


Assistant Manager

Extra Space Storage
04.2024 - 11.2024
  • Retained 90% of clients through rate issue de-escalation and resolved rate increase objections, and maintained high occupancy and retention rates
  • Opened and closed storage facilities independently, serving as the sole employee and primary security contact across multiple locations
  • Maintained site security and held full key and alarm responsibilities and site upkeep
  • Performed cash handling and completed bank deposits up to 3 times per week with 100% accuracy


Member Services Specialist

AAA
03.2023 - 03.2024
  • Provided full-service travel planning including domestic and international itineraries, lodging, car rentals, and personalized TripTik route maps
  • Processed and issued International Driving Permits and passport photos
  • Performed daily bookkeeping, managed cash drawer, and balanced transactions accurately
  • Used P&C license to quote, modify, and service AAA insurance policies as well as serviced memberships
  • Managed front desk reception duties, checking in guests for insurance and travel services


Insurance Agent

Progressive
02.2021 - 03.2023
  • Quoted and sold property/casualty policies; averaged 30+ calls per shift
  • Maintained multi-state licenses and updated client info in CRM
  • Analyzed customer needs to provide customized insurance solutions.
  • Calculated premiums and established payment methods for sales.
  • Educated clients on insurance policies and procedures.

Education

High School Diploma -

Ponitz Career Technology Center
Dayton, OH
05-2015

Skills

  • Microsoft Office
  • Google Workspace
  • CRM
  • EPIC
  • Secure
  • ERP platforms
  • High-volume call handling
  • Documentation
  • Scheduling
  • Reporting
  • Billing follow-up
  • Customer de-escalation
  • Professional and polished presentation
  • Office administration
  • Property and casualty license
  • Certified nursing assistant
  • Front desk operations
  • Travel coordination

Timeline

Lien Specialist

Resource Corporation of America (Temp)
03.2025 - 07.2025

Receptionist / Import Assistant

Trans-Overseas (Temp)
12.2024 - 07.2025

Assistant Manager

Extra Space Storage
04.2024 - 11.2024

Member Services Specialist

AAA
03.2023 - 03.2024

Insurance Agent

Progressive
02.2021 - 03.2023

High School Diploma -

Ponitz Career Technology Center

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