Ashle Myrick
Montgomery,AL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Effectively operates autonomously to troubleshoot and fix concerns. Currently seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Field Service Technician
ActioNet
02.2024 - Current
- Maintained servers and systems to keep networks fully operational during peak periods.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Help Desk Technician
Agile Defense
01.2024 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided basic end-user troubleshooting and desktop support.
- Researched product and issue resolution tactics to address customer concerns.
- Maintained and updated client/customer tickets in customer service database.
- Monitored systems in operation and quickly troubleshot errors.
- Provided on-call support for critical issues related to US Air Force applications and software.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Walked individuals through basic troubleshooting tasks.
Educator
LIFE Academy
08.2023 - 01.2024
- Chose materials and developed lesson plans to enhance skills for individual students.
- Built relationships and communicated with parents to provide best learning environment for children.
- Developed and implemented engaging lesson plans to keep learner attention.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Replenished classroom supply levels to support planned lessons and activities.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Assessed student performance and provided feedback to facilitate student success.
- Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code.
- Collaborated with administrators to develop school-wide initiatives to promote academic excellence.
- Created and developed lesson plans to meet students' academic needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Senior Administrative Assistant
City Of Montgomery
03.2021 - 09.2023
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Coordinated office activities and public events.
- Supported time-tested professional relationships, working with stakeholders to facilitate communication.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Maintained personal schedule, professional calendar and individual appointments for senior staff members.
Geek Squad Consultant Agent
Geek Squad - Best Buy
08.2015 - 11.2018
- Implemented practices and procedures to reduce expenditures and increase savings.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed backup and recovery of data assets to safeguard system availability.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Bachelor of Science - Business Administration And Management
Stillman College
Tuscaloosa, AL05.2024
Bachelor of Science - Biology
Stillman College
Tuscaloosa, AL05.2015
Skills
- Data Entry
- Project Management
- Inbound and Outbound Calling
- Technical Support
- Operating System Testing
- Hardware and software installation
- Help desk support
- Web Security
- Desktop support
- Powershell
- Shared Drive
- Plug-in/Driver Installation
- Software diagnosis
- Data recovery
- Mobile device management
- Microsoft Outlook
- Ticket support system management
- System Installation
- Device Installation
- Troubleshooting and repair
- Multiple Priorities Management
- Problem-Solving
- Application installations
- Information Security
- Network Maintenance
- Network Security
- Remote Support
- Helpdesk services
- Network Troubleshooting
- Technical Documentation
- AZURE Experience
- Software Updates
- Network Administration
- Help Desk Support
- Software Installation
Certification
- Security+, CompTIA - 2023-2026 (COMP001022215401)
Timeline
IT Field Service Technician
ActioNet
02.2024 - Current
Help Desk Technician
Agile Defense
01.2024 - Current
Educator
LIFE Academy
08.2023 - 01.2024
Senior Administrative Assistant
City Of Montgomery
03.2021 - 09.2023
Geek Squad Consultant Agent
Geek Squad - Best Buy
08.2015 - 11.2018
Bachelor of Science - Business Administration And Management
Stillman College
Bachelor of Science - Biology
Stillman College
- Security+, CompTIA - 2023-2026 (COMP001022215401)
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