Compassionate case manager with extensive experience in providing support for military personnel. Known for effective crisis intervention and developing safety plans, ensuring optimal care coordination and behavioral health follow-up.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SAIL Case Manager
Zeiders
San Diego, CA
06.2025 - Current
Provided case management to suicidal sailors.
Ensured appropriate behavioral health follow-up for psychological disorders and symptoms requiring specialized intervention.
Conducted intake, screening, and assessments.
Delivers individual, couples, and group counseling; performs accurate client assessments, and develops effective treatment plans.
Maintains Tier III SECNAVINST 1754.8 requirements and a current state clinical license.
Conducts suicide, homicide, and substance abuse assessments, providing ongoing safety planning utilizing the Veterans Affairs Safety Plan.
Facilitates warm handoffs for restricted domestic abuse and sexual assault reports to relevant victim advocates.
Intervenes in crisis situations with sound professional judgment and ethical practice.
Participates in site/regional quarterly quality assurance procedures and maintains counseling case documentation in the FFSMIS Clinical Counseling Record System.
Clinical Case Manager
Dept. of the Navy
San Diego, CA
06.2024 - 06.2025
Served as a Licensed Clinical Counselor at the Counseling and Advocacy Program (CAP) within the Fleet and Family Support Center (FFSC), providing counseling to active duty military, reservists, retirees, and their families.
Managed Family Advocacy Program (FAP) cases involving intimate partner violence and child abuse, including identification, reporting, safety planning, psychosocial/risk assessments, and treatment planning.
Conducted assessments and developed comprehensive treatment plans for complex family issues.
Provided specialized support and case management for Problematic Sexual Behavior in Children and Youth (PSB-CY), facilitating support groups and offender treatment programs.
Delivered individual, couples, family, and group counseling for life stressors, family dynamics, and military life adjustments, including psychosocial assessments and appropriate referrals.
Implemented the Sailor Assistance and Intercept for Life (SAIL) program, offering case management services, safety planning, and care coordination for active duty personnel with suicide-related behaviors.
Designed and implemented programs to foster healthy relationships, contributing to improved mental health and well-being.
Established and maintained professional service standards, building a network of community referral resources and collaborative relationships.
Independent Clinical Counselor
Ashleé Eden
Chula Vista, CA
05.2021 - 05.2025
Established a private practice and obtained independent credentialing for insurance.
Manages all insurance claims and billing, assesses patients for mental health and substance abuse issues.
Maintains a caseload of 31 clients, scheduling and facilitating individual and family sessions.
Operated as the Clinical Supervisor for six Associate Professional Clinical Counselors.
SAIL Case Manager
Zeiders
Honolulu, HI
07.2023 - 06.2024
Provided case management to suicidal sailors in Hawaii, San Diego, Japan, Guam, Kora, Singapore, and Diego Garcia.
Ensured referral for appropriate behavioral health follow-up of any psychological disorders or symptoms requiring longer-term and/or medical/psychiatric intervention.
Conducted intake, screening, and assessments, managing an average caseload of 40 service members.
Provided individual, couples, and group counseling, performing accurate assessments and planning effective treatment.
Met and maintained Tier III SECNAVINST 1754.8 requirements, and obtained/maintained a Secret Security Clearance (T3).
Maintained a current and valid state clinical license for independent health practice.
Effectively interviewed and clinically responded to client needs, assessing for suicide, homicide, and substance abuse issues.
Provided initial clinical assessments and ongoing suicide risk assessments, including safety planning using the Veterans Affairs Safety Plan.
Facilitated warm handoffs to Family Advocacy Representatives/FAP Victim Advocates and Sexual Assault Response Coordinators/SAPR Victim Advocates for restricted reports.
Intervened in crisis situations with sound professional judgment and ethical practice.
Participated in site/regional quarterly quality assurance procedures and maintained counseling case documentation in the FFSMIS Clinical Counseling Record System.
Lead Addictions Counselor
Alvarado Parkway Institute
La Mesa, CA
01.2020 - 07.2020
Assessed patients for mental health and substance abuse issues.
Trained new-hire counselors, organized department metrics, and assisted in developing an evidence-based curriculum.
Oversaw and coordinated work shifts, led daily staff meetings, and audited electronic health records.
Scheduled and facilitated family sessions, and conducted 1:1 sessions for patients with addictions and/or mental health issues.
Assisted in discharge planning and participated in daily treatment teams.
Addictions Counselor
Alvarado Parkway Institute
La Mesa, CA
09.2018 - 01.2020
Assessed patients with addictions and/or mental health issues, and led dual diagnosis groups.
Scheduled and facilitated family sessions, and conducted 1:1 sessions for patients with addictions and/or mental health issues.
Assisted Social Work with case management, revised addiction group curriculum to adhere to evidence-based treatment, and created/facilitated a mindfulness treatment group.
Assisted in discharge placement decisions for patients with co-occurring issues.
Maintained electronic patient files and collaborated with group physicians for quality patient care.
Mental Health Counselor (Intern)
CARE Hawaii
Honolulu, HI
08.2017 - 08.2018
Led psychoeducational classes and maintained progress (DAP) notes.
Initiated pre-screening for IOP programs, conducted and interpreted intake assessments.
Utilized counseling theories and methodologies to assess clients and formulated patient treatment plans.
Facilitated individual, group, and family counseling sessions, and assisted in case management tasks.
Acted as a liaison between clients and caseworkers/POs/Judiciary system.
Created and implemented a vocational training program.
Managed client files through WITS and participated in case reviews.
Performed administrative tasks.
Executive Administrator
Inspec Testing
Honolulu, HI
09.2016 - 08.2018
Processed purchase orders for invoicing, performed data entry, and managed employee time and files.
Purchased office supplies, processed files from open to close, and managed office finances.
Received incoming communications, filed and organized documentation, and handled HR tasks.
Planned and coordinated company events, and managed the office and all personnel.
Service Coordinator
Hickam Communities
Honolulu, HI
12.2015 - 08.2016
Served as a dispatcher for high-call volume, utilizing the Yardi system for filing and data entry.
Analyzed reports, trained new employees, and maintained service emails.
Monitored tech time for payroll and acted as a liaison between property management and residents.
Organized and executed a preventive maintenance program and coordinated subcontractor work.
Designed individualized service plans based on client goals and preferences.
Managed a caseload of up to 150 individuals and families.
Initiated contact with service providers for referrals and confirmed appointments.
Maintained accurate records in full compliance with government regulations and agency guidelines.
Coordinated office inventory by restocking supplies and placing purchase orders.
COM Administrator
Hickam Communities
Honolulu, HI
09.2015 - 12.2015
Coordinated moving military families in and out.
Education
Master of Science - Clinical Psychology
Chaminade University of Honolulu
Honolulu, HI
06-2018
Bachelor of Science - History
University of Michigan
Ann Arbor, MI
06-2013
Skills
Counseling
CBT
Motivational Interviewing
Assessments
Interpretations of Assessments
Case Management
Guidance Counseling
Relationship Building and Sustainment
Crisis Intervention
Safety Planning
Referral Coordination
Career Planning
Vocational Training
Administration
Organizational Management
Curriculum Development
Electronic Health Records Management
Quality Assurance
Treatment planning
Safety planning
Client documentation
Case management
Behavioral health assessment
Cultural competency
Team collaboration
Problem solving
Conflict resolution
Emotional intelligence
Effective communication
Ethical practice
Client advocacy
Patient assessment
Decision-making
Progress evaluations understanding
Utilization management
Certification
Licensed Professional Clinical Counselor (LPCC 9545), California, 04/21
Mental Health Counselor (MHC-89101), Hawaii, 09/22