Ashlea Bolen
TULSA,Oklahoma
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Check in
Z-66 Auto Auction
09.2023 - Current
- Maintained a clean, professional appearance of the check-in area to create a welcoming environment for all guests.
- Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process.
Home Health Care Assistant
Elara Caring
01.2021 - 10.2021
- Adapted caregiving approaches based on individual patient preferences, respecting unique cultural backgrounds or beliefs.
- Improved patient comfort by providing compassionate and attentive care.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
Seasonal Worker
Macy's Fulfillment Center
10.2019 - 02.2020
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
General Manager
Subway
01.2015 - 12.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Business
Liberty University
Lynchburg, VAHighschool Diploma - Business
Bailey Homeschool Institute
Tulsa, OK05.2011
Skills
- Empathy and patience
- Strong Organization
- Accuracy and Speed
- Passenger Assistance
- Vehicle Auctions
- Cash Handling
- Supply Replenishment
- Problem-Solving Skills
- Social Perceptiveness
- Driver Routing
- POS Systems
- Childcare Settings
- Check in and Checkout Procedures
Certification
- HHA - Home Health Aide
Timeline
Check in
Z-66 Auto Auction
09.2023 - Current
Home Health Care Assistant
Elara Caring
01.2021 - 10.2021
Seasonal Worker
Macy's Fulfillment Center
10.2019 - 02.2020
General Manager
Subway
01.2015 - 12.2015
Business
Liberty University
Highschool Diploma - Business
Bailey Homeschool Institute