ASHLEA CAIN

· Answered all incoming calls in a timely manner, transferred clients and authorized users to the correct area by asking clarifying questions.

· Attended weekly and bi-weekly meetings with leadership and teams to discuss and update responsibilities and processes.

· Managed several applications at a time while keeping up with call volume and communicating with the team.

· Maintained prompt communication with internal employees through Teams and Outlook.

• Assists students by using behavioral strategies, positive reinforcements, social stories, peer facilitation and peer training for the purpose of teaching appropriate social behaviors in accordance with students' social and behavioral learning goals
• Assists students in a group, or on an individual basis, with specific instructional tasks and/or specific student goals for the purpose of accommodating their development and growth
• Communicates with teachers and other members of the instructional team regarding assigned students' daily progress for the purpose of assessing students' progress
• Participates in training for the purpose of learning new skills relevant to working with students with disabilities and/or peers.

• Entered student's personal and academic information into the school's computer system and maintain and update the student's permanent file, including immunization records
• Maintain the school calendar
• Prepared school required documentation for withdrawal and enrollment of students
• Answered calls, took messages, provided information and direction to all visitors, parents, and staff
• Provided customer service first impression skills to students, parents, and visitors, welcoming them to the school.

• Assists students by using behavioral strategies, positive reinforcements, social stories, peer facilitation and peer training for the purpose of teaching appropriate social behaviors in accordance with students' social and behavioral learning goals
• Assists students in a group, or on an individual basis, with specific instructional tasks and/or specific student goals for the purpose of accommodating their development and growth
• Communicates with teachers and other members of the instructional team regarding assigned students' daily progress for the purpose of assessing students' progress
• Participates in training for the purpose of learning new skills relevant to working with students with disabilities and/or peers.

• Maintains an open, friendly, and cooperative relationship with each child and family
• Promotes feelings of security and trust in infants and toddlers
• Greets infants and their parents warmly and with enthusiasm each morning
• Assures that: each infant and toddler is warmly greeted upon arrival; each infant is held; and each child is gradually assisted to become a part of the small group of four
• Talks, sings, and reads to infants frequently
• Responds quickly in a soothing and tender manner to infants' cries or calls of distress.

• Responsible for maintaining customer databases, billing issues, and handling communication related to billing matters

• Medical records, verify insurance, patient appointments, pulled patient records