Ashlea Carson
Macon,GA
Summary
Strong leader and problem-solver bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
4
4
years of professional experience
Work History
Typist
Network Title Agency
08.2019 - 07.2020
- Maintained a 98% accuracy rate on all typed documents.
- Type residential & commercial property legal descriptions
- Proofread legal documents for accuracy, content & to correct any/all errors.
- Compose title insurance commitment letters and finalize owner-lender final title policies.
Customer Service Specialist
PHH Mortgage Corp.
08.2016 - 02.2018
- Effectively manage large amounts of inbound calls.
- Successfully managed a team of 20 employees, resulting in a 30% increase in productivity and a 20% reduction in employee turnover.
- Resolved 90% of customer complaints within the first call, improving first-call resolution rates.
- Reduced average call handling time by 10% without compromising on service quality.
- Generate sales leads.
- Meet personal/team servicing targets & call handling quotas
Education
H.S Diploma - Liberal Arts
McKinley Vocational High School
Buffalo, NY06.2011
Skills
- Remote experience
- 5 years call center experience
- Deadline-Oriented
- Error Detection
- Excellent Grammar
- Microsoft Office Expertise
- Task Prioritization
- Time Management Abilities
- Work Independently
- Organizational Skills
- Attention to Detail
- Strong Vocabulary
- Accuracy and Precision
Timeline
Typist
Network Title Agency
08.2019 - 07.2020
Customer Service Specialist
PHH Mortgage Corp.
08.2016 - 02.2018
H.S Diploma - Liberal Arts
McKinley Vocational High School
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