Ashlea Molina
Kiln,MS
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Overview
6
6
years of professional experience
Work History
Cashier
Rouses Market
Diamondhead, MS
07.2023 - Current
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Front End Cashier and Customer Service
Wal-Mart Supercenter
Picayune, MS
12.2022 - 07.2023
- Greeted customers warmly upon entering the store or on the phone call.
- Demonstrated strong problem-solving skills when addressing customer issues.
- Ensured compliance with company policies related to front end operations.
- Utilized computer systems effectively in order to retrieve information quickly and accurately.
- Assisted customers with account management tasks such as order tracking, payment processing and returns.
- Collaborated with other departments to ensure excellent customer service was provided at all times.
- Encouraged customers to complete surveys regarding their satisfaction with our services and products.
- Performed cashier duties when necessary, including handling money accurately and efficiently.
- Developed knowledge of products available for sale to better assist customers.
- Maintained an organized system for keeping track of customer accounts and requests.
- Participated in training sessions designed to enhance my knowledge of product features and benefits.
- Resolved customer complaints in a professional manner.
- Answered customer inquiries by phone and email in a timely manner.
- Processed orders quickly and accurately while adhering to company policies.
Sales Associate
Dolly’s Quickstop
Kiln, MS
08.2017 - 09.2019
- Greeted customers in a friendly manner
- Answered customer questions
- Handled returns and exchanges
- Restocked merchandise
- Organized new merchandise
- Responsible for general cleaning
- Helped ensure customer satisfaction
- Processed customer transactions
- Responsible for resolving all customer complaints
- Communicated with customers over the phone
- Assisted an average of 100 customers per day
- Cashier
- Dolly's Quick Stop
- Greeted every customers
- Assisted customers as needed
- Helped customers find what they are looking for
- Operated cash register[s]
- Counted out cash drawers
- Resolved customer complaints
- Handled refunds
- Stocked merchandise
- Sorted food and supply deliveries and correctly stored each item in its proper location.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Received orders from customers in person or over the phone and entered them into the POS system correctly.
- Assisted cooks with meal prep tasks such as chopping vegetables or preparing sauces.
- Delivered food orders promptly to tables while ensuring accuracy of each item served.
- Cleaned utensils, dishes and glasses for customer use.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Greeted customers and answered any questions they had about the store's products and services.
Cashier/Customer Service
Stage Stores
Picayune, MS
11.2017 - 02.2018
- I was a cashier checking out customers and I was also a customer service representative
- I would help
- Recommended, selected, located and obtained products to meet customer needs.
- Maintained cleanliness and presentation of stock room and production floor.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Greeted customers and responded to informational requests.
- Provided excellent customer service by helping customers locate items they were looking for.
Education
High school diploma -
Skills
- Serving Experience
- Cleaning Experience
- Cash Handling
- Food Preparation
- Meal Preparation
- Customer Assistance
- Cash Register Operation
- Drawer Balancing
- Returns Processing
- Customer Service
- ID Verification
- Product Recommendations
- Cash Management
- Money Handling
- Order Packaging
- Order Taking
- Customer Service Excellence
- Cleaning and Sanitizing
- Currency Counting
- Merchandise Restocking
Timeline
Cashier
Rouses Market
07.2023 - Current
Front End Cashier and Customer Service
Wal-Mart Supercenter
12.2022 - 07.2023
Cashier/Customer Service
Stage Stores
11.2017 - 02.2018
Sales Associate
Dolly’s Quickstop
08.2017 - 09.2019