ASHLEA GOLDFINCH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Also, hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Technical Trainer position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Account Manager/Onboarding Specialist
Evosus Business Management Software
08.2022 - Current
- Monitored new clients data entry, ensured clients stayed on track and completed requirements to consistently meet deadlines.
- Maintained regular schedule of onboarding classes, one-on-one meetings, and transitional hand-offs to support.
- Wrote Business process for clients based around their company needs.
- Conducted quarter check-in to review the software and provided feedback to managers as needed.
- Collected and analyzed information to ensure the clients database was set up for success.
- Handled support cases for clients
- Created smooth onboarding processes to help new clients adjust to the new software procedures and processes.
In-Home Caregiver
CDWA
03.2017 - Current
- Transported clients to doctor's office, grocery store, and other essential errands
- Managed household chores through routine house cleaning, meal preparation, and laundry
- Administered medications or aided the client with self-administration
- Observed and reported any changes in client conditions
- Prepared meals for patients, taking into account special food restrictions and diets.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Tier 2 Support Specialist
Evosus Business Management Software
12.2018 - 07.2022
- Monitor and assign cases to the whole support team and monitor my own assigned cases in your queue and process in the order received using the priority process and Service Level Agreement
- Identify and verify client-reported problems, troubleshoot, and resolve software application issues or triage issues to the Support Lead or Client Success Team Manager
- Track and document client support inquiries & related activities in an internal tracking system
- Qualify and complete training and consulting opportunities
- Subject Matter Expert exhibits broad and deep knowledge of the job and related areas
- Provide written documentation detailing solutions and assist with documentation for training purposes
- Demonstrate daily that I have the ability to perform duties independently
- Communicate technical concepts and solutions clearly (verbally and in writing) to individuals with varied technical backgrounds and skill levels.
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
Education
High School Diploma -
Corbett High School/Springdale Job Corps
Troutdale, OR05.2004
Skills
- Consultative Sales Approach
- Remote Conferencing and Communication
- Customer Accounts Management
- Adaptable to Changing Conditions
- Conduct Orientations and Training
- Technical Diagnostics
- Analytical, Strategic and Critical Thinking
- Policy and Procedure Writing
- Microsoft Excel
- Online/In person consulting
- Onboarding New Clients
- Webinar-Group training
Timeline
Account Manager/Onboarding Specialist
Evosus Business Management Software
08.2022 - Current
Tier 2 Support Specialist
Evosus Business Management Software
12.2018 - 07.2022
In-Home Caregiver
CDWA
03.2017 - Current
High School Diploma -
Corbett High School/Springdale Job Corps
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