Ashlea Hale
Summary
Being an Assistant General Manager at Sonic Drive-In has helped me build an expertise in staff management and inventory control. Enhanced team efficiency and customer satisfaction through effective training and operational improvements. Skilled in food safety and sanitation, consistently maintaining high standards while fostering a collaborative work environment.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Dependable labor professional equipped for demands of yard operations. Proven ability to handle equipment, maintain order, and ensure safety. Strong team player focused on efficient results and adaptability in dynamic environments. Known for reliability, problem-solving skills, and strong work ethic.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Sonic Drive-In
08.2025 - Current
- Enhanced team efficiency by streamlining daily operations and improving service quality.
- Managed staff scheduling and monitored inventory levels to ensure adequate supply.
- Resolved customer inquiries promptly through effective collaboration with the team.
- Performed interviews and assessing applications to identify suitable candidates.
- Maintained accurate records using Microsoft Excel for temperature logs, payroll, and deposits.
- Facilitated ordering of supplies and organized truck schedules for timely delivery.
Assistant Manager
Sonic Drive-in
06.2021 - 08.2025
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained new staff on operational procedures
- Developed staff schedules to optimize labor costs while maintaining service quality.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Dairy Queen
05.2020 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Broke down every machine to properly clean and sanitize.
Yard Hand
DGM
01.2018 - 06.2021
- Operated heavy machinery to transport materials efficiently across yard.
- Loaded and unloaded materials, ensuring safe handling procedures.
- Conducted routine inspections on equipment to ensure optimal functionality.
- Supported yard operations with the proper use of tools, machinery, and equipment following safety protocols.
- Stacked, loaded and unloaded materials to and from pallets, racks, and shelves.
- Operated yard machinery, hydraulic trailer and forklift to move materials and maintain organization.
- Loaded trailers to support government regulations for volume, weight and transportation safety.
Housekeeper
Queen Clean
01.2018 - 06.2021
- Supervised daily operations of housekeeping team, ensuring adherence to cleanliness standards.
- Led initiatives to improve cleaning procedures, resulting in increased guest satisfaction ratings.
- Created a system for tracking maintenance requests, resulting in faster response times and improved guest satisfaction levels.
- Maintained cleanliness and organization across assigned areas, ensuring high standards of hygiene.
- Utilized industrial cleaning equipment effectively to perform deep cleaning tasks.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
Greenwood Highschool
Midland, TX05.2020
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Employee scheduling
Timeline
Assistant General Manager
Sonic Drive-In
08.2025 - Current
Assistant Manager
Sonic Drive-in
06.2021 - 08.2025
Assistant Manager
Dairy Queen
05.2020 - 06.2021
Yard Hand
DGM
01.2018 - 06.2021
Housekeeper
Queen Clean
01.2018 - 06.2021
Greenwood Highschool