Ashlea Johnson
Sulphur,OK
Summary
Results-oriented professional with extensive customer service skills and a strong desire for professional growth. Demonstrated ability to deliver exceptional customer experiences, resolve issues, manage inquiries, and ensure customer satisfaction. Maintains a positive and professional demeanor in fast-paced environments, excelling at building rapport with diverse individuals. Seeks an opportunity to contribute expertise in customer service to a dynamic organization that values excellence and fosters career development.
Overview
2025
2025
years of professional experience
Work History
Internet Manager/Accounts Receivable
Mike Hellack Chevrolet
07.2008 - Current
- Capture vehicle images and upload them to online platforms.
- Monitored and managed information regarding manufacturer rebates.
- Processed and maintained updates on incoming sales and service inquiries.
- Maintained accuracy of vehicle listings across multiple websites.
- Efficiently route phone calls to relevant divisions.
- Managed delivery of telephone messages to appropriate recipients efficiently.
- Welcomed incoming customers to dealership and directed them to appropriate departments.
- Developed and executed effective marketing campaigns.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Bank Teller
BANCFIRST
05.2006 - 07.2008
- Provided customer service and hospitality
- Reconciling cash drawer
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Sold cashier's checks, traveler's checks and money orders.
Customer Service Manager
Wal-Mart
2004 - 2006
Education
High School Diploma -
Willard High School
Willard, MO2004
Skills
- Extremely organized
- Excellent communication skills
- Cash register familiarity
- Customer service-oriented
- Friendly demeanor
- Self-motivated
Timeline
Internet Manager/Accounts Receivable
Mike Hellack Chevrolet
07.2008 - Current
Bank Teller
BANCFIRST
05.2006 - 07.2008
High School Diploma -
Willard High School
Customer Service Manager
Wal-Mart
2004 - 2006
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