Summary
Overview
Work History
Education
Skills
Certification
Timeline
RegisteredNurse
Ashlea Kennedy

Ashlea Kennedy

White Hall,AR

Summary

Energetic registered nurse dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. Focused on high quality patient care, 16 years of experience offering direct patient care in multiple departments. Experience working in regional hospital setting and with large physician practices.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Jefferson Regional
Pine Bluff, AR
08.2008 - Current
  • Maternal Child Services Oversee the daily operations of all Maternal Child Services (Labor & Delivery, Postpartum, Women Services, Nursery & Pediatrics w/Med-Surg overflow)
  • Including patient care & staffing
  • Review all charts both paper & electronic, for all areas daily to ensure proper documentation and that all patient's needs are addressed
  • Communicate findings or lack of documentation to appropriate staff members to ensure documentation reflects care provided and tells complete story of patient and his/her situation
  • Round daily on all patients & collaborate with ancillary departments/individuals such as Social Services, Case Management & Physicians to ensure all patient's needs are addressed
  • Conduct follow up phone calls
  • Work closely with Physicians, Arkansas Department of Health & outlying hospitals
  • 24/7 call
  • Teach several newborn & lactation classes both in hospital & throughout community
  • Follow up patient visits to assist with newborn care & lactation
  • Responsible for scheduling all Maternal Child departments
  • Budget, payroll & policy writing Provides onboarding education and oversees monthly nursing competencies in addition to annual competencies
  • Serves on several quality improvement teams including Maternal Child, Infection
  • Control, and Quality assurance Serve on patient care & patient satisfaction committees
  • Led Maternal Child Services to receive HCAHPS Patient Satisfaction Awards quarterly since implementation in 2008 without missing award
  • Proficient in Allscripts Sunrise (Electronic Medical Record), ANSOS, AS400 (HBOC Series),
  • EMAR & ISORONA Proficient in Microsoft Office
  • Taught patients and families to use at-home medical equipment.
  • Delivered support to medical staff in completion of patient paperwork.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Greeted and assisted patients with check-in procedures.
  • Worked with patients to schedule tests and procedures.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Coordinated transportation to get patients to and from medical appointments.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Performed as subject matter expert for case management processes.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Resolved customer complaints using established follow-up procedures.
  • Engaged with patients to provide critical information.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Provided support and guidance to patients and families to navigate healthcare systems.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Verified patient insurance eligibility and entered patient information into system.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Maternal Child Registered Nurse

Jefferson Regional
Pine Bluff, AR
01.2007 - Current
  • Provide care for patients in Maternal Child areas including assessment of patients, plan of care & providing the appropriate interventions needed to meet the patient's needs
  • Provided education to patients as well as coworkers as needed Primary Charge Nurse for 7P shift
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
  • Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
  • Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
  • Contributed substantially to successful department JCAHO accreditation and CMS accreditation by consistently operating to highest standards of care.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Managed care from admission to discharge.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Orchestrated quality-driven, cost-effective care in high-volume setting.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.

Education

Master of Science - Nursing Leadership And Administration

Capella University
Minneapolis, MN
2023

Bachelor of Science - Nursing

Arkansas Tech University
2008

Diploma of Nursing - undefined

Jefferson School of Nursing, Jefferson County
2006

Skills

  • Interdepartmental Collaboration
  • Healthcare Operations
  • Database Coordination
  • Prescriptions Management
  • Administrative Supervision
  • Customer Service
  • Strategic Networking
  • Time Management
  • Medical Terminology
  • Verbal and Written Communication
  • Process Improvement
  • Program Oversight
  • Quality Assurance
  • Regulatory Compliance
  • Professional Relationships
  • Critical Thinking Skills
  • Project Management
  • Operational Requirements
  • EMR Systems
  • Improve Patient Care

Certification

International Board Certified Lactation Consultant

Timeline

Patient Care Coordinator

Jefferson Regional
08.2008 - Current

Maternal Child Registered Nurse

Jefferson Regional
01.2007 - Current

Master of Science - Nursing Leadership And Administration

Capella University

Bachelor of Science - Nursing

Arkansas Tech University

Diploma of Nursing - undefined

Jefferson School of Nursing, Jefferson County

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Ashlea Kennedy