Personal Growth
Hi, I’m
Ashlea Sant
Client Support Specialist
West Monroe,LA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Resilience and adaptability are two top strengths and am committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
years of professional experience
Work History
AMG & AssociatesRemote, US
Administrative Specialist
02.2023 - 08.2023
Job overview
- Created and updated records and files to maintain document compliance.
- Identified communication channels to set roadmap to distribute information.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Ryder Inc.Remote, Remote
Client Success Specialist
01.2022 - 01.2023
Job overview
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Developed and updated databases to handle customer data.
- Investigated and resolved accounting, service and delivery concerns.
Happy Tails LLCMultiple, Louisiana
Business Owner/Operator
05.2011 - 12.2021
Job overview
- Employed prompt decision-making and in-depth research to resolve issues.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Introduced new methods, practices, and systems over 12 years to reduce turnaround time.
Skills
Good communication skills
Excellent written and oral communication
Customer Relations
Telephone etiquette
Complaint resolution
Receiving support
Creative problem solving
Strategic sales knowledge
Creative mindset
Interests
Sustainability
Connecting in nature
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 52 staff members.
- Built and maintained companies in pet care oriented services for 12 years
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Administrative Specialist
AMG & Associates
02.2023 - 08.2023
Client Success Specialist
Ryder Inc.
01.2022 - 01.2023
Business Owner/Operator
Happy Tails LLC
05.2011 - 12.2021