Ashlea Steele
El Paso,TX
Summary
Proven leader and adept communicator, I significantly enhanced customer satisfaction and team performance at T.O.T.L Construction by overhauling service protocols and cross-training staff. Specializing in complex problem-solving and relationship building, I consistently achieve notable results in customer engagement and operational efficiency, demonstrating a keen ability to lead and innovate.
Overview
10
10
years of professional experience
Work History
Manager
Ledgendz
12.2023 - 05.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Insurance Claims Processor
T.O.T.L Construction
01.2022 - 04.2023
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Enhanced departmental productivity by identifying areas for improvement and implementing new processes as needed.
- Optimized accuracy in processing financial transactions related to insurance payouts, ensuring proper disbursement of funds.
- Reduced processing time for each claim by utilizing efficient data entry techniques and attention to detail.
- Traveled extensively for customer servicing, mediation, and legal proceedings.
- Negotiated fair settlements with policyholders using excellent communication skills while adhering to company guidelines.
- Demonstrated exceptional problem-solving skills while handling challenging cases, leading to satisfactory outcomes for both the company and client.
Owner
T.O.T.L Construction
09.2019 - 04.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Sales Representative
Suncity Solar
05.2020 - 07.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cold Caller
Sanctity Solar
04.2020 - 07.2022
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Enhanced customer relations through attentive listening and promptly addressing inquiries during calls.
- Generated repeat business from existing clients through proactive relationship management, fostering long-term partnerships.
- Participated in regular training sessions to continuously improve communication skills and product knowledge.
Office Manager
City of Socorro
03.2015 - 09.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Store Clerk
Snuffy’s
01.2014 - 02.2016
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
Education
High School Diploma -
Socorro High
Socorro, NM05.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Patience and Persistence
- Call Control
- Empathy Display
- Lead Generation
- Customer Service
- Customer Engagement
- Relationship Building
- Product Knowledge
Timeline
Manager
Ledgendz
12.2023 - 05.2024
Insurance Claims Processor
T.O.T.L Construction
01.2022 - 04.2023
Sales Representative
Suncity Solar
05.2020 - 07.2022
Cold Caller
Sanctity Solar
04.2020 - 07.2022
Owner
T.O.T.L Construction
09.2019 - 04.2023
Office Manager
City of Socorro
03.2015 - 09.2017
Store Clerk
Snuffy’s
01.2014 - 02.2016
High School Diploma -
Socorro High