Ashlea Welch
Ridgeville,SC
Summary
Dynamic and adaptable professional with a proven track record at Sam’s Club, excelling in customer service and complaint handling. Demonstrates a strong work ethic and exceptional interpersonal skills, contributing to significant customer satisfaction and retention. Skilled in data entry and problem-solving, adept at fostering positive customer experiences and streamlining operations for efficiency.
Overview
7
7
years of professional experience
Work History
Frontline Member Associate
Sam’s Club
04.2022 - Current
- Consistently demonstrated a strong work ethic and commitment to company values in all interactions.
- Maintained accurate member records, prioritizing data privacy and security.
- Volunteered for community outreach events, representing the organization positively.
- Built rapport with members through genuine conversations, earning their trust.
- Enhanced customer satisfaction by resolving inquiries promptly and professionally.
- Contributed to sales growth by promoting membership benefits and services.
- Participated in ongoing training to stay updated on industry trends.
- Exceeded individual performance goals while supporting team success.
- Assisted in training new team members to uphold service standards.
- Utilized problem-solving skills to address unexpected challenges.
- Communicated effectively on sensitive topics, both verbally and in writing.
- Achieved high member retention through strong interpersonal skills.
- Provided personalized attention, fostering loyalty and positive feedback.
- Offered basic technical support for company products.
- Delivered exceptional customer service with extensive product knowledge.
- Maintained professionalism and energy in client interactions.
- Addressed concerns with empathy and resolved issues quickly.
- Streamlined the checkout process for efficient transactions.
- Supported colleagues during peak hours to boost team efficiency.
- Fostered an inviting atmosphere to enhance member retention and satisfaction.
- Managed incoming calls efficiently, promoting premium membership options.
- Oversaw multiple scan-and-go registers to maintain operational flow.
- Proactively identified and resolved member issues to support excellent customer service.
- Engaged in outreach marketing to recruit new members and showcase the club's value.
Restaurant Hostess and Waitress
Tacoboy
08.2019 - 03.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal details.
- Efficiently took and communicated orders, ensuring accuracy and timely service.
- Collaborated with kitchen staff to deliver food and beverages promptly, demonstrating strong teamwork skills.
- Ensured restocking of silverware and garnishes, maintaining inventory levels for smooth service operations
Hostess, Busser, Waitress, Shift Lead
Outback Steakhouse
07.2017 - 08.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Enhanced operational efficiency, participating in weekly team meetings to discuss improvements in service procedures.
- Assisted in inventory management, ensuring adequate supplies of cleaning materials and tableware were available.
- Addressed customer complaints and inquiries to verify satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Demonstrated ability to create memorable dining experiences through attentive hospitality, ensuring guests feel valued and welcomed.
- Skilled in clear and engaging verbal interactions, adept at taking orders, giving updates, and resolving customer inquiries or concerns with professionalism.
- Proven capability to work seamlessly with kitchen and service staff, maintaining a cohesive and productive work environment, particularly during high-paced shifts.
- Experienced in managing difficult situations and addressing customer complaints, leading to amicable outcomes and enhanced guest .
- Acted as Shift Lead, guiding team members and managing daily operations, contributing to a cohesive team dynamic and efficient store flow
Education
High School Diploma -
Goose Creek High School
Goose Creek, SC06.2018
Skills
- Goal-Oriented
- Complaint Handling
- Performance Tracking
- Strong Work Ethic
- Data entry proficiency
- Product Sales
- Hospitality and accommodation
- Customer Service
- Problem-solving skills
- Sales and Upselling
- Food safety knowledge
- Collaborative mindset
- Money Handling
- Reliable and Responsible
- Attention to Detail
- Multitasking
- Excellent Communication
- Customer Satisfaction
- Active Listening
- Adaptability and Flexibility
- Calm and Pleasant Demeanor
- Self Motivation
- Interpersonal Skills
Timeline
Frontline Member Associate
Sam’s Club
04.2022 - Current
Restaurant Hostess and Waitress
Tacoboy
08.2019 - 03.2020
Hostess, Busser, Waitress, Shift Lead
Outback Steakhouse
07.2017 - 08.2019
High School Diploma -
Goose Creek High School