Ashlee Tom
Albuquerque
Summary
Meticulous Executive Housekeeper using 7 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up and motivation as well as providing excellent customer service through highly-organized services while maintaining fun and efficient work environment for staff.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Housekeeping Manager
Albuquerque Marriott Uptown
08.2016 - 01.2024
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Managed a team of housekeeping to achieve consistent high-quality service standards in guest rooms and common areas.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Trained and mentored new staff on cleaning and safety protocols.
- Maintained required records of work hours, budgets and payrolls.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Kept building entryway glass clean and polished for professional presentation.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Education
High School Diploma -
Highland High School
Albuquerque, NM05.2009
Skills
- Health and safety compliance
- Staff training
- Performance evaluation
- Process improvement
- Time management
- Customer service focus
- Organizational skills
- Strong leadership
- Strategic planning
- Adaptability
- Decision-Making
- Clear Communication
- Creative Thinking
- Microsoft Office
- Staff Forecasting
- Inventory Monitoring
- Organized Leadership
- Scheduling proficiency
- Team building
Accomplishments
- Manager of the Quarter - October 2022
- Manager of the Quarter - June 2023
- Accomplishing Weekly Performance
Certification
HSI Adult First Aid | CPR AED
Timeline
Executive Housekeeping Manager
Albuquerque Marriott Uptown
08.2016 - 01.2024
High School Diploma -
Highland High School
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