Ashlee Andino
Miami,FL
Summary
To Seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills. Organized and dependable candidate as well as successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
5
5
years of professional experience
Work History
Medical Front Office Receptionist
Jiso Medical Staffing Inc.
Miami, FL
02.2022 - Current
- Greeted patients and visitors in a friendly and professional manner.
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
- Prepared charts for new patients prior to their appointment.
- Maintained filing systems for patient paperwork including insurance forms, lab results, referral letters.
- Ensured all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
- Responded to emails from patients inquiring about appointments or other matters related to their care.
- Assisted with administrative tasks such as filing, faxing, copying documents.
- Informed providers of any changes in patient status or medical history updates during visits.
- Followed HIPAA guidelines when handling confidential patient information.
- Regularly reviewed office supply inventory levels and placed orders when necessary.
Teacher's Aide
School Club
Miami, Florida
01.2020 - 01.2022
- Assisted teachers in preparing materials for instruction and classroom activities.
- Provided support to students by monitoring their progress, answering questions, and helping with assignments.
- Helped maintain a safe learning environment for all students.
- Monitored student behavior in the classroom, hallways, cafeteria, playground.
- Prepared documents such as letters, memos, emails and forms as requested by teachers or administration staff.
- Maintained confidential records related to student performance and behavior issues.
- Distributed textbooks or other materials required for class work.
- Supported classroom teachers by managing files, preparing materials and updating records.
- Instructed and monitored students in use and care of school equipment and materials to prevent injuries and damage.
- Maintained up-to-date emergency forms, curriculum plans and individual child development profiles.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Customer Service Associate
Publix Grocery Store
Miami, FL
03.2019 - 04.2020
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Developed relationships with key clients through regular contact and follow-up communication.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
Education
High School Diploma -
American High School Academy
10300 SW 72nd Street #427 Miami, Florida 3317304-2023
Skills
- Patient Scheduling
- Office Administration
- Medical Coding
- Insurance Verification
- Referral Verification
- Medical Charting
- Petty cash management
- Paperwork coordination
- Microsoft Office
- HIPAA Guidelines
- Electronic Medical Records
- Data Entry
Accomplishments
Honor Roll throughout all of High School.
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Medical Front Office Receptionist
Jiso Medical Staffing Inc.
02.2022 - Current
Teacher's Aide
School Club
01.2020 - 01.2022
Customer Service Associate
Publix Grocery Store
03.2019 - 04.2020
High School Diploma -
American High School Academy
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