Ashlee Baymon
Maplewood,MN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
A leader with high standards and a results-driven approach. Adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Excelling as a Brand Ambassador with a solid background in promoting brand engagement and enhancing customer experience. Successfully facilitated numerous product launches and marketing campaigns to boost brand visibility. Demonstrated strong interpersonal and communication skills while effectively managing public interactions and promotional events. Strengths include communication skills, knowledge of social media and brand influence with potential customers through friendly conversation.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
TSA Agent
Department of Homeland Security
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
- Demonstrated vigilance in monitoring surveillance systems for suspicious activities within airport premises.
- Conducted routine audits of security measures, identifying areas for improvement and implementing corrective actions as needed.
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
- Collaborated effectively with airline representatives to address passenger concerns or conflicts related to security measures promptly.
- Assisted in deterring potential threats by performing regular and random security checks.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Adhered strictly to confidentiality guidelines when handling sensitive information about passengers or incidents that occurred during screenings.
- Strengthened inter-agency coordination by participating in joint exercises with local law enforcement officials.
Brand Ambassador
Self-employeed
10.2024 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Conducted product demonstrations to highlight features and benefits, enhancing customer understanding.
- Trained new brand ambassadors, ensuring consistency and quality in brand representation.
- Communicated product value, quality, and style to educate and entice potential.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained knowledge of current promotions and product features leading to increased sales
Clinic Manager
Crestview Healthcare
04.2024 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Improved patient satisfaction through effective communication and compassionate care.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
Ambulatory Coordinator
Regions Hospital
11.2022 - 03.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Administrative Assistant
Interim HealthCare
05.2022 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Scheduling Coordinator
M Health Fairview
11.2021 - 05.2022
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Managed appointment scheduling and coordinated itineraries for clients and staff.
Customer Service Agent
Sun Country
10.2021 - 05.2022
Scheduler
Allina Women’s Health
06.2019 - 08.2021
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
- Implemented continuous improvement practices in scheduling processes, leading to sustained enhancements in efficiency.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
Servicing Solutions Team Member
National Recoveries Inc.
11.2017 - 02.2019
Debt Collector
AllianceOne Incorporated
06.2016 - 11.2017
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Maintained high volume of calls and met demands of busy and productive group.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
Hair Stylist
Ultimate Look Salon
01.2010 - 05.2017
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Distributed business cards outside of salon to generate new business.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Built rapport with clients to understand their style preferences and hair care routines.
Customer Service Representative
Greyhound Lines, Inc.
08.2006 - 07.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Sold bus tickets in a timely matter, overseeing passenger load, and luggage content
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Monitored incoming and outgoing bus schedules
- Kept accurate up to date records about passenger load.
- Aided in bag tracing if a customer's items have gone missing.
- Kept accurate records and offered assistance to our travelers who require or requested services.
Education
Cosmetology
Scot Lewis School of Cosmetology
Saint Paul, MN11.2009
High School Diploma -
Hill Murray
Maplewood Mn 05.2005
Skills
- Passenger screening
- Public safety awareness
- First aid training
- Security protocols
- Baggage inspection
- Cultural sensitivity
- Passport checks
- Advanced threat detection
- Pre-board screenings
- Customer service and assistance
- Integrity and honesty
- Customer relations skills
- Behavioral observations
- Operations management
- Incident reporting
- De-escalation techniques
- Emergency preparedness
- Passenger relations
- Customer service
- Multitasking
- Excellent communication
- Active listening
- Cultural awareness
Certification
- Licensed cosmetologist
- Minnesota Alcohol Seller Server Course Certificate
- Minnesota Food Handler Server Course Certificate
- Overdose Naloxone Certification
Timeline
Brand Ambassador
Self-employeed
10.2024 - Current
Clinic Manager
Crestview Healthcare
04.2024 - Current
Ambulatory Coordinator
Regions Hospital
11.2022 - 03.2023
Administrative Assistant
Interim HealthCare
05.2022 - 09.2022
Scheduling Coordinator
M Health Fairview
11.2021 - 05.2022
Customer Service Agent
Sun Country
10.2021 - 05.2022
Scheduler
Allina Women’s Health
06.2019 - 08.2021
Servicing Solutions Team Member
National Recoveries Inc.
11.2017 - 02.2019
Debt Collector
AllianceOne Incorporated
06.2016 - 11.2017
Hair Stylist
Ultimate Look Salon
01.2010 - 05.2017
Customer Service Representative
Greyhound Lines, Inc.
08.2006 - 07.2010
TSA Agent
Department of Homeland Security
Cosmetology
Scot Lewis School of Cosmetology
High School Diploma -
Hill Murray
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