Ashlee Beard
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
GenesisCare
01.2022 - Current
- Promote and drive a patient-centric approach to service delivery, taking responsibility to lead this at the Center level as well as to provide input into broader service delivery initiatives.
- Build, implement, and maintain a positive patient experience at the Center, measured through net promoter score results.
- Manage staffing levels at the Center as needed and during times of leave to ensure the patient experience is not compromised.
- Effective recruitment, selection, and onboarding of clinical (excluding doctors) and non-clinical team members.
- Ensure effective completion of annual Goal / KPI setting, Mid-Year and Annual Performance review, compensation review, and talent / succession planning.
- Ensure HR, ADP, and Payroll processes are undertaken effectively, to support ADP and Payroll data accuracy and quality reporting.
- Provide regular feedback and support to Center teams, to ensure high performance is recognised and rewarded, and poor performance is managed effectively and efficiently with support from the People and Culture team.
- Ensure effective communication and team cohesion by regularly holding effective team meetings, huddles, and 1 to 1 check ins.
- Utilize HR reporting and metrics to ensure effective decision making and future planning.
- Drive a dynamic and innovative culture within the Center/team where individuals inspire each other to continuously deliver exceptional outcomes and care for our patients.
- Lead, promote, and contribute to an effective multidisciplinary team at the relevant Center and across the practice, through appropriate skills analysis, capability mapping, and credentialing management.
- Support all team members to develop and grow in their role, ensuring talent is identified and supported to take on new opportunities, individual capability gaps managed effectively, and future planning is undertaken to ensure critical roles are maintained through effective succession planning
- Develop and maintain a culture of quality, safety, and continuous improvement across all clinical functions.
- Lead the accreditation and assure meeting the regulatory requirements of all Federal, State, or Accreditation entities of the Center.
- Promote and manage health and safety at the Center by ensuring regular inspections, clinical audits, OSHA audits, infection prevention, and training is undertaken effectively and regularly, either by directly undertaking such task or through appropriate delegation to an appropriate member of staff.
- Review, investigate and act on quality, safety, and performance data including MIPS, RO-APM, and internal quality and safety dashboard metrics.
- Ensure all team members are aware of, trained in, and adhere to GenesisCare policies, procedures, employee health, employee and patient safety, and quality requirements.
- Ensure the Center complies and is appropriately licensed to provide services within the State and Federal requirements in partnership with Regulatory Affairs.
- Maintain local adherence to all contracts such as leases, equipment maintenance, service agreements (and associated KPI’s) and insurances.
- Ensure the Center is compliant with regulatory requirements such as equipment, Center and staff competencies, certifications, and licensing.
- Manage the implementation of all equipment replacement including but not limited to training, change management, protocols/procedures, and resourcing.
- Manages and is accountable for Center specific operating and capital budgets in line with business plans, with support with the Regional Leader, to ensure KPI’s and targets are met.
- Working with the Regional Leader, take part in analysis of weekly and monthly activity data reporting including forecasting and review of the monthly dashboard and metrics.
- Execute month end processes and audits.
- Extract, analyze, draw conclusions and report on relevant clinical performance (incident management, waiting times, adherence to protocols etc.) using data
- Manage Center staffing levels to match projected activity within the Center, including effective use of the demand roster model and leave planner.
- Ensure that sufficient time is allocated to enable training and development.
- Design, plan, implement, and manage efficient and effective Center workflow and workload to ensure all teams are effective and productive in their day-to-day roles, and particularly that Doctors are supported during peak periods.
Assistant Director
West Virginia WIC
07.2020 - 01.2022
- Supervises the activities of the nutrition staff including the clerk, CNWs, and nutritionist
- Ensures that staff maintains competency in their work areas
- Evaluates staff periodically through meetings, file reviews, STARS reports, and evaluations
- Works with staff to plan outreach, breastfeeding, and nutrition education activities
- Uses staff evaluations to plan training and in-service activities
- Plans clinics and staffing to ensure prompt, quality services
- Coordinates services and referrals with other tribal and IHS programs
- Works with other programs to identify and resolve problems
- Utilizes available data and reports to evaluate the success of the program
- Reviews client surveys to improve client services
- Evaluates client services through observation, file review, and reports to ensure optimal delivery of services
- Monitors clinics for compliance with ITCA and local policies and procedures
- Utilizes ITCA WIC monitoring reviews to identify areas that need improvement
- Submits written and oral reports as required to the tribe and ITCA
- Submits grants or requests for additional funding as needed.
Practice Manager
CoreLife Adventist Healthcare
01.2018 - 07.2020
- Establish and implement effective workplace procedures
- Ensure policies and best practices are up to industry standards and government regulations
- Hire, train and monitor administrative stuff
- Organize patient records using electronic health records keeping
- Supervise daily practice operations such as billing, debt collections, security, and occupational health and safety
- Monitor the inventory for medications and medical equipment and organize for resupply
- Interact with patients and address their complaints
- Coordinate regular staff meetings and performance reviews
- Collaborate with Physicians and Registered Dietitians to develop business strategies and patient services.
Office manager
Live Better Hearing + Balance
01.2016 - 01.2018
- Oversee and support all administrative duties in the office and ensure that office is operating smoothly
- Manage office supplies inventory and place orders as necessary
- Perform receptionist duties: greet visitors, and answer and direct phone calls
- Receive and sort incoming mail and deliveries, and manage outgoing mail
- Develop office policies and procedures, and ensure they are implemented appropriately
- Assist with office layout planning and office moves, and with managing and maintaining IT infrastructure
- Manage office budget
- Identify opportunities for process and office management improvements, and design and implement new systems
- Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports
- Posted insurance checks when received to accounts.
Education
Bachelor of Science -
Purdue-West Lafayette
09.2021
Skills
- Healthcare management
- Practice management
- Medical records
- EMR systems
- Medical office experience
- Hospital experience
- Insurance Verification
- HIPAA
- Medical Terminology
- Labor Relations
- Health and Safety Compliance
- Performance Monitoring
- Marketing
- Customer Service
- Document Control
- Conflict Mediation
- Work Flow Planning
- Schedule Oversight
- Friendly, Positive Attitude
- Troubleshooting
- Google Drive
- Team Building
- Customer Relations
- Good Telephone Etiquette
- Supervision and Leadership
- Data Management
- Process Implementation
- Information Systems Development
- Policy and Program Development
- Operating Plans Development
- Employee Performance Evaluations
- Critical Thinking
- Employee Supervision
- Epic Systems
- Employee Training Program
- Budget Development
- Service Utilization Improvements
- Risk Management
- Employee Recruitment and Hiring
- Codes Compliance
- Emergency Readiness
- Electronic Medical Record Software
- Stakeholder Coordination
- Patient Safety
- Quality Control
- Healthcare Delivery
- Human Resources Management
- Health Information Systems
- Medical Clinical Procedures
Certification
Certified Nutrition Coach
Assessments
- Recruiting, Proficient, 07/2023, Managing the candidate sourcing and selection process
- Management & leadership skills: Impact & influence, Proficient, 04/2023, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Administrative assistant/receptionist, Proficient, 04/2023, Using basic scheduling and organizational skills in an office setting
- Management & leadership skills: Planning & execution, Proficient, 04/2022, Planning and managing resources to accomplish organizational goals
- Work style: Conscientiousness, Proficient, 06/2023, Tendency to be well-organized, rule-abiding, and hard-working
- Office manager, Proficient, 03/2022, Scheduling and budgeting
- Spreadsheets with Microsoft Excel, Proficient, 05/2022, Knowledge of various Microsoft Excel features, functions, and formulas
- Data entry: Attention to detail, Proficient, 02/2022, Maintaining data integrity by detecting errors
- Verbal communication, Proficient, 02/2022, Speaking clearly, correctly, and concisely
- Customer focus & orientation, Proficient, 05/2022, Responding to customer situations with sensitivity
- Medical terminology, Proficient, 04/2023, Understanding and using medical terminology
- Attention to detail, Proficient, 05/2022, Identifying differences in materials, following instructions, and detecting details among distracting information
- Protecting patient privacy, Proficient, 02/2022, Understanding privacy rules and regulations associated with patient records
- Inside sales, Proficient, 05/2022, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Personal Information
Willing To Relocate: Anywhere
Awards
Deans List
Timeline
Operations Manager
GenesisCare
01.2022 - Current
Assistant Director
West Virginia WIC
07.2020 - 01.2022
Practice Manager
CoreLife Adventist Healthcare
01.2018 - 07.2020
Office manager
Live Better Hearing + Balance
01.2016 - 01.2018
Bachelor of Science -
Purdue-West Lafayette