Ashlee Beck
Chandler,AZ
Summary
Personable Customer Service Manager with 19years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs.
Overview
19
19
years of professional experience
Work History
Certifed Training Bartender
Oreganos Pizza Bistro
03.2016 - 01.2024
- Maximized efficiency during peak hours by anticipating customer needs and working closely with servers to coordinate orders promptly.
- Assisted with inventorying beverage stock and bar supplies.
- Contributed to team success by cross-training in multiple roles, filling in as needed during busy times or staff shortages.
- Effectively managed cash transactions, reducing discrepancies through careful handling and accurate recordkeeping.
- Assisted in training new staff members, sharing knowledge of proper techniques and best practices to ensure consistent service quality.
Service Manager
Chipotle Mexican Grill
06.2012 - 06.2021
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of 30+ service staff members to meet business goals, enhance customer service and comply with safety standards.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Assistant Manager
Embassy Suites Hotel-Garcias Mexican Restaurant
06.2005 - 05.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer service.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Education
Chandler Gilbert Community College
Gilbert, AZ2010
Skills
- Scheduling
- Staff Training and Development
- Management
- Budgeting and financial management
- Team Leadership
- Critical Thinking
- Customer Service
- Administrative
Timeline
Certifed Training Bartender
Oreganos Pizza Bistro
03.2016 - 01.2024
Service Manager
Chipotle Mexican Grill
06.2012 - 06.2021
Assistant Manager
Embassy Suites Hotel-Garcias Mexican Restaurant
06.2005 - 05.2012
Chandler Gilbert Community College
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