ASHLEE BECKSTROM
Alpine,CA
Summary
Highly organized Administrative Executive with a strong background in office management, staff training and development, document control, and process improvement. Proven track record of improving administrative workflows, implementing cost-saving strategies, and maintaining high levels of accuracy in all operations. Professional and resourceful with outstanding communication and presentation abilities. Skilled in managing data, providing exceptional customer service, and facilitating effective business communication. Well-versed in industry best practices and standard procedures, ensuring all administrative requirements are handled with speed, efficiency, and professionalism. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Known for a strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Billing Administrator
Dick's Towing Inc.
09.2023 - Current
- Maintained accurate records of customer accounts, including invoice payments and account balances.
- Answered customer inquiries regarding billings, invoicing, payment options.
- Coordinated with other departments such as accounting, sales, and collections to resolve billing disputes quickly.
- Monitored overdue accounts and initiated collection efforts when necessary.
- Worked with team members to identify and develop process improvements.
- Drafted correspondence to customers regarding changes in services or fees associated with their accounts.
- Reconciled bank deposits against customer payments received via mail or online methods.
Administrative Executive
San Diego Clinic of Integrative Medicine
08.2015 - 09.2023
- Demonstrated a commitment to maintaining the confidentiality of sensitive information through careful handling and security measures.
- Managed data collection, record inputting, and electronic file protection.
- Elevated customer satisfaction levels by promptly addressing inquiries and resolving issues in a timely manner.
- Engaged in cooperative efforts with various departments to accomplish company targets, nurturing a supportive working environment.
- Implemented effective inventory management techniques to optimize supply levels and minimize costs.
- Maintained standard operating procedures for routine activities and special occasions.
- Efficiently managed scheduling of appointments and meetings, while coordinating materials and arranging meeting rooms.
- Managed executive calendars, optimizing time management by prioritizing appointments and meetings.
- Streamlined office procedures by implementing efficient systems and tools, resulting in improved workflow.
- Prepared detailed reports on various business metrics and trends to support executive decision-making.
- Reduced payment delays and improved vendor relations through the implementation of an automated system for streamlined invoice processing.
- Optimized office efficiency by implementing streamlined file management processes, resulting in a well-organized digital archive system.
- Successfully implemented new email system, leading to significantly improved communication efficiency throughout organization.
- Provided mentorship to a team of 3 administrative staff members.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
- Created and managed office systems to efficiently deal with documentation.
Salon Owner/Operator
ELITE SALON & SPA
09.2010 - 06.2015
- Increased clientele by 50% through effective utilization of direct referrals.
- Provided in-depth knowledge about products and effective methods of self-care to promote healthy hair
- Maintained up-to-date customer information records to track service utilization
- Managed inventory and ordering processes for salon product line. Efficiently maintained stock levels to ensure product availability. Strengthened supply chain management for seamless operations.
- Proactively addressed and resolved any concerns raised by spa and salon guests
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance
- Restocked linen and laundry in all areas of the spa
- Managed business finances, including paying vendors and suppliers for products services rendered
- Directed targeted marketing efforts that introduced new products and promoted product visibility
- Prepared income statements and balance sheets and projected cash flow
- Monitored income expense sheets to track and adjust expenses
- Oversaw the upkeep of the entire facility and notified maintenance for service repairs.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
- Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Marketing and Retail Manager
PANDORA - SISBRO CORPORATION
09.2009 - 01.2010
- Directed and coordinated marketing activities and policies to promote products and services
- Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities
- Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission
- Trained all incoming sales team members
- Supervised a sales force of 3 sales associates
- Organized store merchandise racks by size, style and color
- Answered customer questions regarding store merchandise, department information and pricing
- Supplied daily support to the buyer and assistant buyer
- Conducted store inventories once per quarter
- Assigned employees to specific duties to best meet the needs of the store
- Reported to the district manager regarding all store and staff issues
- Interviewed job candidates and made staffing decisions
- Counted cash drawers and made bank deposits.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
- Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic in store.
- Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
- Enhanced store atmosphere, leading to more engaging shopping experience by overseeing redesign of store layout.
- Collaborated with marketing department to align in-store promotions with wider advertising campaigns.
- Enhanced operational efficiency by adopting new point-of-sale system that streamlined transactions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Project/Corporate Administrative Assistant
RMA LAND CONTRUCTION
08.2008 - 09.2009
- Proficiently administered a high-volume phone system by directing incoming calls, delivering messages promptly to staff members, and ensuring a warm welcome for office guests.
- Participated actively in planning and executing company events.
- Efficiently handled 30 or more calls utilizing streamlined redirection methods
- Ensured efficient handling of logistics and materials for various key meetings
- Managed procurement and allocation of office supplies within a predetermined budget.
- Coordinated travel plans for domestic and international trips, managing bookings for airfare, hotel accommodations, and transportation.
- Ensured satisfaction of customers by maintaining a welcoming and professional demeanor
- Directed and coordinated guest activities while managing deliveries and courier services
- Managed the organization and timely delivery of incoming correspondence
- Provided exceptional customer service to numerous individuals, including high-profile guests, suppliers, and potential employees.
- Managed the cleanliness and upkeep of reception area as well as its associated lounge
- Facilitated smooth payroll process through efficient drafting of time sheets
- Provided organizational support by preparing meeting minutes and editing key documents including subcontractor proposals, project punchlists, transmittals, and memorandums.
- Streamlined office operations by implementing efficient administrative processes and procedures.
Administrative Assistant/Dispatch
DICK'S TOWING
06.2002 - 06.2008
- Handled incoming and outgoing calls proficiently, maintaining precise message documentation.
- Ensured cleanliness and organization of reception area, lounge, and related spaces.
- Managed office supplies, vendors, and ensured organization and upkeep.
- Assisted with various administrative tasks including receptionist duties, file organization, and research and development.
- Entered numerical data into databases accurately and promptly
- Added new material to existing file records and generated new records
- Processed accounts receivable and payable.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed filing system, entered data and completed other clerical tasks.
Education
Medical Coding Specialist Certificate - Medical Coding
UC San Diego - Extended Studies
La Jolla, CA09.2024
CALIFORNIA STATE LICENSE Cosmetology -
Bellus Academy
El Cajon, CA01.2015
Associate of Arts - Merchandisie Marketing
The Fashion Institute of Desgin & Merchandising
San Diego, CA01.2007
Skills
- Administrative Leadership
- Accurate and detailed
- Appointment Scheduling
- Information Protection
- Customer Relations
- Business operations knowledge
- Protocol oversight
- Reliable and Responsible
- Time Management
- Decision-Making
- Process Improvement
- Workflow Improvements
- Team Leadership
Certification
- CAP - Certified Administrative Professional - Business, 2004
- Cosmetologist license - 2014
Timeline
Billing Administrator
Dick's Towing Inc.
09.2023 - Current
Administrative Executive
San Diego Clinic of Integrative Medicine
08.2015 - 09.2023
Salon Owner/Operator
ELITE SALON & SPA
09.2010 - 06.2015
Marketing and Retail Manager
PANDORA - SISBRO CORPORATION
09.2009 - 01.2010
Project/Corporate Administrative Assistant
RMA LAND CONTRUCTION
08.2008 - 09.2009
Administrative Assistant/Dispatch
DICK'S TOWING
06.2002 - 06.2008
Medical Coding Specialist Certificate - Medical Coding
UC San Diego - Extended Studies
CALIFORNIA STATE LICENSE Cosmetology -
Bellus Academy
Associate of Arts - Merchandisie Marketing
The Fashion Institute of Desgin & Merchandising
- CAP - Certified Administrative Professional - Business, 2004
- Cosmetologist license - 2014
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