Ashlee Bilderback
Beloit,WI
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
10
10
years of professional experience
Work History
Client Service Representative
State Collection Service
Beloit
09.2014 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH10.2025
Skills
- Customer Focus
- Follow-up skills
- System Documentation
- Meeting deadlines
- Problem Resolution
- Escalation management
- Account Management
- Teamwork and Collaboration
- Microsoft Office
- MS Office
Timeline
Client Service Representative
State Collection Service
09.2014 - Current
Bachelor of Arts - Psychology
Southern New Hampshire University