Ashlee Bilderback
Beloit,WI
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
10
10
years of professional experience
Work History
Client Service Representative
State Collection Service
09.2014 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH10.2025
Skills
- Customer Focus
- Follow-up skills
- System Documentation
- Meeting deadlines
- Problem Resolution
- Escalation management
- Account Management
- Teamwork and Collaboration
- Microsoft Office
- MS Office
Timeline
Client Service Representative
State Collection Service
09.2014 - Current
Bachelor of Arts - Psychology
Southern New Hampshire University