Ashlee Boisse

Professional with Seventeen years Customer Service experience with a desire to grow in business knowledge and a desire to maintain the highest level of Customer Service.

As retail professional, highly organized and efficient in managing stockrooms and ensuring timely shelf restocking. Proven ability to work collaboratively and adapt to changing needs. Reliable team member with strong focus on achieving results and maintaining high standards.

• Helped coach and train employees on how to meet customer’s digital needs. Became top performer at Capital One month after month while helping customers to become more digitally inclined. I was hand selected to participate in a group to research and develop customer and employee pain point alleviation processes.
• Scored above average customer satisfaction ratings, and other high metric performances throughout many categories within DirecTV Customer Service, and Century link Customer service.
• Through Multi-tasking capabilities honed by working in a professional atmosphere, I gained excellent verbal communication skills demonstrated by efficient handling of customer’s needs and concerns also gained skills necessary to complete the task effectively and perform tasks in a timely fashion.
• I’m used to fast pace working environments and working flexible shifts because of my diverse background of working during high call volume times with flexible schedules and being on call as a certified nursing assistant

• Cashier of the month April 2015.
• Customer Service Outstanding Agent August 2016.
• Knowledge and experience with Microsoft Office programs.
• Typing skills of up to 60+ words per minute.
• Certified nurse’s assistant license.
• Most Inspirational Award Sophomore Year High School.
• High School Diploma, Meridian High School June 2006.
• Forklift, manual pallet jack, automatic pallet jack experience and certified at Simplot and Walmart and Amazon.
• Medical Technician Certification, and experience at Lenity Senior Living now known as Aspen Creek. And other Care Facilities.
• Successful Completion of Food Handing Certification and Experience at Lenity Senior Living now known as Aspen Creek.
• Earned a 55-inch Roku TV in 2018 at Conneken’s loyalty for excellent customer service on all calls. And other Cash Prizes at Call Centers that I worked at.
• 2006- 2010 took English, Math, and History classes at Boise State University.