Ashlee Byrum
Russellville,AR
Summary
Accomplished Office Manager with a proven track record at River Valley Orthopaedics, enhancing operational efficiency and financial health through expert account reconciliation and relationship building. Skilled in office management software and fostering teamwork, I significantly improved revenue collection and streamlined billing processes, demonstrating exceptional organizational and communication abilities.
Overview
17
17
years of professional experience
Work History
Office Manager/owner
Galla Creek Golf Course
01.2016 - Current
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls.
Office Manager
River Valley Orthopaedics
04.2008 - 04.2017
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
- Reduced processing time with thorough pre-authorization requests, ensuring prompt approvals for patient procedures.
- Optimized revenue recovery efforts by efficiently identifying underpayments and resolving discrepancies with payers.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Improved cash flow by promptly posting payments and reconciling accounts on a daily basis.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Enhanced claim accuracy by meticulously reviewing and verifying patient insurance information.
- Stayed up-to-date with industry developments and changes in insurance policies to ensure ongoing compliance and adaptability in billing practices.
- Provided exceptional customer service to patients when discussing billing matters, demonstrating empathy and professionalism at all times.
- Increased revenue collection by diligently pursuing outstanding claims and negotiating with insurance companies.
Education
Bachelor Of Science - Health Information Management
Arkansas Tech University
Russellville, ARSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Financial reporting
- Financial tracking
- Expense reporting
- Office management software
- Computer skills
- Scheduling and coordinating
- MS office
- Decision-making
- Teamwork and collaboration
- Managing operations and efficiency
Timeline
Office Manager/owner
Galla Creek Golf Course
01.2016 - Current
Office Manager
River Valley Orthopaedics
04.2008 - 04.2017
Bachelor Of Science - Health Information Management
Arkansas Tech University