Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashlee Carmichael

Harker Heights,Texas

Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

30
30
years of professional experience
1
1
Certification

Work History

911 Communications Supervisor

City Of Georgetown, Tx
Georgetown, TX
10.2001 - 12.2021
  • Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
  • Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
  • Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
  • Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
  • Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Answered calls from automatic routing system and took basic information from callers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.

Office Assistant /Picture Framer

Hobby Lobby
Round Rock, TX
07.1996 - 01.2001
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Executed record filing system to improve document organization and management.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Logged reports, expenses, receipts and sales documents into digital database.

Front End Supervisor

Sav-on Cleaners
Dallas, TX
07.1991 - 07.1996
  • Monitored cash drawers in 3 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Assisted in checking in and processing landry
  • Filed and organize laundry

Education

High School Diploma -

Highland Park High School
Dallas, TX
06.1991

Skills

  • Data Systems Operation
  • Special Requests
  • Disaster Management
  • Information Security
  • Emergency Response Procedures
  • National Crime Information Center (NCIC)
  • Providing Clear Directions
  • Radio Frequencies Monitoring
  • Rapid Needs Assessment
  • Call Routing
  • Cross-Departmental Teamwork
  • NCIC Database
  • Law Enforcement Collaboration
  • Information Relay
  • Emergency Medical Dispatching
  • Public Safety
  • Treatment Protocols
  • Prioritizing Situations
  • 911 System Information Databases
  • Life Support
  • Emergency Communications
  • Procedures Scheduling
  • Quality Assurance Requirements
  • Emergency Situations
  • Ems Dispatch
  • Unit Dispatch
  • Map Reading
  • Operations Supervision
  • Excellent Customer Service
  • Teletype Networks
  • Equipment Dispatch
  • Crisis Intervention

Certification

  • CTO - Communications Training Officer
  • EMD - Emergency Medical Dispatch
  • PST - Public Safety Telecommunicator
  • Master License - 2014-2022

Timeline

911 Communications Supervisor

City Of Georgetown, Tx
10.2001 - 12.2021

Office Assistant /Picture Framer

Hobby Lobby
07.1996 - 01.2001

Front End Supervisor

Sav-on Cleaners
07.1991 - 07.1996

High School Diploma -

Highland Park High School

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Ashlee Carmichael