Ashlee Charles
Greenville,NC
Summary
Compassionate Social Work professional pursuing a Bachelor of Science in Social Work, experienced in emotional growth facilitation, emotional and behavioral support, and client advocacy. Skilled in relationship building and group session facilitation, effectively collaborating with educators, families, and community resources to support diverse youth needs.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
BSW Intern
Wayne County Public Schools
Goldsboro, NC
01.2026 - Current
- Conducted weekly check-ins with 5–10 students using strengths-based methods for emotional and behavioral growth.
- Documented student progress and intervention outcomes through detailed objective case notes.
- Partnered with teachers, counselors, and administrators to collaboratively address behavioral and emotional needs.
- Analyzed attendance data to inform intervention strategies for students with chronic absenteeism.
- Led small group sessions focused on enhancing social skills, peer relationships, and emotional regulation.
- Supported crisis response efforts by providing immediate assistance and referrals to appropriate resources.
Sales Representative
Victra - Verizon Wireless Authorized
Winterville, NC
08.2022 - Current
- Consistently meet or exceed monthly sales targets while maintaining high customer service standards
- Built strong customer relationships that contributed to retention and repeat business
- Assisted 60+ customers daily with informed product and service decisions, clarifying plans, promotions, and device options
- Resolved customer concerns and provided tailored solutions to ensure positive experiences
- Collaborate with team members to maintain a customer-focused and organized store environment
Cashier/Sales Associate
Burlington
Winterville, NC
03.2021 - 05.2022
- Engaged with customers to understand needs, fostering positive relationships through active listening and empathy
- Assisted customers with purchases, returns, and exchanges, ensuring a seamless experience and maintaining professionalism
- Resolved customer concerns and de-escalated conflicts, enhancing customer satisfaction through effective communication and problem-solving skills
Education
Associate of Science - Social Work
East Carolina University
Greenville, NC05-2026
Skills
- Case documentation
- Client advocacy
- Mental health support
- Student engagement
- Group facilitation
- Collaborative problem solving
- Active listening
- Conflict resolution
- Communication skills
- Multicultural competence
- Attention to detail
- Team collaboration
- Emotional support
Affiliations
• Bachelor of Social Work Student Association (BSWSA)
Certification
Adult, Child, and Baby First Aid/CPR/AED — Mar 2025 – Mar 2027
Certified to provide life-saving assistance to individuals of all ages and trained to respond to medical emergencies in various settings.
Certified to provide life-saving assistance to individuals of all ages and trained to respond to medical emergencies in various settings.
Volunteer Experience
Front Desk Volunteer
Ronald McDonald House Charities (RMHC) — Greenville, NC
Oct 2025 – Present
- Welcome and assist families staying at RMHC, providing support and hospitality.
- Inform families about available resources, services, and house guidelines.
- Maintain a clean and organized front desk environment to enhance guest experience.
Timeline
BSW Intern
Wayne County Public Schools
01.2026 - Current
Sales Representative
Victra - Verizon Wireless Authorized
08.2022 - Current
Cashier/Sales Associate
Burlington
03.2021 - 05.2022
Associate of Science - Social Work
East Carolina University