ASHLEE CHEEK
CHIPPEWA FALLS,WISCONSIN
Summary
Personable Shift Supervisor offering four years of experience overseeing daily coffee shop operations while enhancing customer satisfaction to foster a welcoming environment. Hardworking and organized individual with exceptional experience leading teams, delivering results, and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Barista/Supervisor
Starbucks
09.2020 - Current
- Safely and accurately completed daily accounting procedures such as safe audits and till balancing
- Create 'Third Place' environment by ensuring a warm and welcoming environment where customers can connect and gather
- Train new employees by utilizing Starbucks standards on menu items, computer systems, company standards, and customer service standards
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
- Ensure store success by planning daily operations including delegation of roles, performing cleaning tasks, managing orders, and deliveries
- Attend and weekly supervisor meetings to collaborate on store growth
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Addressed customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction among patrons.
Server/Hostess/Bartender
Applebee's
12.2018 - 11.2020
- Follow all food and beverage regulations including alcohol laws
- Maintain a positive attitude and create a pleasant environment for people of all ages
- Cleaning of designated areas to maintain store cleanliness and a welcoming environment
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Expedited orders efficiently to be sent out to customers utilizing Applebees food standards
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Barista/Team Lead
Olson's Ice Cream and Deli
01.2015 - 03.2019
- Utilized POS systems to perform financial transactions
- Maintain cleanliness and appearance for a well functioning store
- Provided attentive service during high-volume periods without sacrificing attention to detail
- Helped train new employees following company standards
- Maintained a clean work environment; performed closing and opening duties
- Took inventory of and placed orders maintaining a functional stock of supplies
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Chippewa Falls Unified School District
Chippewa Falls, WI01.2018
Skills
- Barista Training
- Espresso machine operation
- Food Safety Compliance
- POS System Operation
- Problem-Solving
- Customer Service
- Multitasking
- Critical Thinking
- Cash Handling
- Problem-solving abilities
Timeline
Barista/Supervisor
Starbucks
09.2020 - Current
Server/Hostess/Bartender
Applebee's
12.2018 - 11.2020
Server/Barista/Team Lead
Olson's Ice Cream and Deli
01.2015 - 03.2019
High School Diploma -
Chippewa Falls Unified School District