Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Assistant
Roadrunner workforce
Raleigh, NC
04.2025 - Current
Managed office correspondence and ensured timely communication within the team.
Answered phone calls and directed inquiries to appropriate personnel promptly.
Performed data entry tasks into various computer systems accurately and efficiently.
Completed day-to-day duties accurately and efficiently.
Assisted with recruiting, hiring and onboarding of new employees.
Assisted in onboarding new employees by providing orientation materials and training resources.
Utilized office equipment such as printers, copiers, and fax machines efficiently.
Delivered messages and ran errands.
Traffic Control Lead
Stay Safe traffic control
Garner, NC
06.2023 - 10.2024
Coordinated traffic control operations for various construction and maintenance projects.
Managed crew schedules to ensure adequate coverage for all job sites.
Trained new staff on safety protocols and traffic management procedures.
Conducted regular inspections of all equipment used in traffic control operations, including cones, signs, barricades.
Implemented safety measures designed to protect workers from potential hazards associated with operating near busy roadways.
Resolved conflicts between drivers when necessary during peak periods of congestion.
Office Manager
James Bruce Trucking
Greensboro, NC
08.2018 - 12.2022
Managed daily office operations and maintained efficient workflow.
Coordinated schedules and meetings for staff and management.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Trained new employees on office procedures and software systems.
Managed staff schedules, ensuring coverage for all shifts and projects.
Managed office operations to ensure smooth day-to-day functions.
Coordinated scheduling for drivers and maintenance personnel effectively.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Commercial Sales Manager
AutoZone
Fayetteville, NC
12.2015 - 02.2018
Led a team to execute commercial sales strategies and initiatives.
Developed relationships with key accounts to drive repeat business.
Recruited, trained, coached, and managed sales personnel.
Operated commercial vehicles safely across various routes and terrains.
Conducted pre-trip and post-trip vehicle inspections to ensure compliance.
Office Assistant
Carolina Air Longistics
Raleigh, NC
02.2012 - 06.2014
Managed office correspondence and ensured timely communication within the team.
Assisted in scheduling appointments and coordinating meetings for staff members.
Answered phone calls and directed inquiries to appropriate personnel promptly.
Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Maintained an organized filing system of paper documents and electronic files.