Ashlee Cohen

• Enhanced guest experience by efficiently handling incoming calls and directing them to the appropriate departments.
• Collaborated with other hotel staff members to ensure successful daily operations, leading to enhanced guest experiences.
• Ensured accurate record-keeping of all calls received, facilitating improved data analysis for future improvements in service quality.
• Participated in regular performance evaluations and feedback sessions, contributing to ongoing professional development and growth.
• Kept up-to-date on hotel events and promotions, enabling accurate information dissemination to callers upon request.
• Managed a high volume of incoming calls from both internal and external sources, ensuring efficient call routing and minimal wait times.
• Improved response times for guests'' inquiries, ensuring swift resolution of their requests or concerns.
• Maintained a high level of professionalism and courtesy while addressing guests'' needs over the phone.
• Trained new PBX operators on best practices in telephone etiquette, helping maintain consistency across all team members.
• Supported revenue growth by promoting upsell opportunities where appropriate during interactions with potential guests.

Enhanced client satisfaction by meticulously planning and executing high-quality catering events.

• Increased event bookings by developing and implementing strategic catering sales plans.
• Enhanced student comprehension by utilizing diverse teaching methods and catering to various learning styles.
• Facilitated smooth operations during events by managing logistics, including catering coordination and equipment setup.
• Provided personalized customer service by recognizing returning clients and catering to their specific needs.
• Implemented culturally-sensitive interventions catering to diverse populations served at the agency.
• Scheduled and organized catering, transportation and staffing to manage event logistics.
• Directed college-level instruction along with full service restaurant and catering management and operation.
• Established strong relationships with local vendors providing catering services thereby improving efficiency during events.
• Coordinated catering events successfully by overseeing all aspects of planning, execution, and followup.
• Increased customer satisfaction by consistently delivering high-quality catering services for various events.
• Contributed to revenue growth through participation in catering events showcasing signature grilled dishes.
• Orchestrated large-scale catering events, ensuring memorable experiences for clients and guests.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Learned and adapted quickly to new technology and software applications.
• Organized and detail-oriented with a strong work ethic.
• Worked well in a team setting, providing support and guidance.
• Strengthened communication skills through regular interactions with others.