Ashlee Cohen
Mooresville,NC
Summary
Experienced with supporting team efforts and ensuring seamless operations. Uses effective communication and teamwork to drive collective success. Knowledge of best practices in task execution and problem-solving, ensuring consistent results.
Professional team member capable of contributing to collective goals and maintaining high standards. Known for reliability, strong focus on team collaboration, and adaptability to changing needs. Efficient in task management and problem resolution, fostering productive environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Squad Member
MOD Pizza
01.2024 - Current
- Prepared and assembled food orders in accordance with MOD Pizza standards.
- Provided excellent customer service by engaging with guests and addressing inquiries promptly.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Collaborated with team members to achieve daily goals and enhance overall workflow.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Handled cash and electronic payments accurately, ensuring financial integrity.
- Collaborated with team members to meet daily operational goals consistently.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Trained new staff on register operations and customer service standards effectively.
- Managed inventory levels at the register, notifying supervisors of stock shortages.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Assisted in training new staff on menu knowledge and service best practices.
- Collaborated with kitchen staff to coordinate food orders and special requests.
- Maintained cleanliness and organization of dining area throughout shifts.
- Prepared ingredients for diverse menu items, ensuring freshness and quality standards.
- Operated kitchen equipment, including slicers and food processors, maintaining safety protocols.
- Assisted chefs with plating and presentation of dishes, contributing to visual appeal.
- Managed inventory by tracking supplies and notifying management of shortages.
- Collaborated with team members to optimize workflow during peak service hours.
- Maintained cleanliness and organization in food preparation areas, adhering to health regulations.
- Developed knife skills through consistent practice while preparing various vegetables and proteins.
- Adapted quickly to changing menus and special dietary requests during service shifts.
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
- Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
- Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
- Handled escalated customer complaints professionally, ensuring timely resolution and retention efforts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Volunteer
Lake Norman Animal Rescue
10.2024 - 01.2025
- Assisted in organizing community events, enhancing participant engagement and overall experience.
- Coordinated volunteer schedules, ensuring adequate staffing for all initiatives.
- Supported outreach efforts through social media campaigns, increasing awareness and participation.
- Managed inventory of supplies for events, optimizing resource allocation and efficiency.
Camp Counselor
Lowe's YMCA
05.2022 - 08.2022
- Supervised daily activities and ensured safety protocols were followed.
- Organized team-building exercises to enhance camper engagement and collaboration.
- Developed age-appropriate lesson plans for various outdoor activities.
- Implemented conflict resolution strategies to maintain a positive camp environment.
- Trained new counselors on operational procedures and camper care techniques.
- Monitored camper behavior and provided constructive feedback to promote personal growth.
- Fostered inclusive atmosphere by adapting activities for diverse camper needs.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Earned First Aid, CPR and [Type] certifications with emphasis on children's treatment protocols.
- Improved patient outcomes by providing high-quality emergency medical treatment, including airway management, CPR, and medication administration.
- Participated in community outreach programs to educate citizens on basic first aid measures and CPR techniques, promoting public health awareness.
- Responded to emergency situations with speed and full knowledge of first aid, CPR and bus policies.
- Facilitated conflict resolution among campers, promoting a positive and inclusive environment.
- Collaborated with staff to implement safety protocols, ensuring camper well-being throughout the program.
- Monitored camper behavior and provided guidance, maintaining discipline while encouraging personal growth.
- Evaluated camper progress and provided feedback to parents, enhancing communication between families and camp staff.
- Organized recreational activities that promoted physical fitness and creativity, contributing to holistic development of campers.
- Boosted campers'' self-esteem through positive reinforcement and recognition of their achievements.
Babysitter
Emily Lou
11.2020 - 12.2021
- Fostered a nurturing environment that encouraged social interaction and emotional development.
- Trained new babysitters on best practices for child care and safety protocols.
- Resolved conflicts between children by facilitating constructive communication and problem-solving techniques.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Babysitter
Renee Brown
05.2020 - 09.2021
- Supervised children's activities, ensuring safety and engagement throughout sessions.
- Developed and implemented creative play strategies to enhance learning experiences.
- Assisted with homework and educational tasks, promoting academic growth and curiosity.
- Communicated effectively with parents regarding children's progress and daily activities.
- Managed schedules for multiple children, balancing diverse needs and interests efficiently.
- Communicated effectively with parents regarding children's progress and concerns.
- Implemented behavioral management strategies to promote positive interactions among children.
- Created nutritious meal plans that adhered to dietary requirements and preferences.
- Demonstrated responsibility by adhering to family-specific rules, expectations, and protocols while caring for the children.
Education
No Degree - Communications
Mitchell Community College
Statesville, NC06-2027
High School Diploma -
Mooresville Senior High
Mooresville, NC05-2024
Skills
- Training and mentoring
- Teamwork and loyalty
- Team leadership
- Sound decision making
- Assessing risks
- Maintaining equipment
- Identifying hazards
- Safety protocols
- Active listening
- Critical thinking
- Customer service
- Staff training
- De-escalation techniques
Certification
- First Aid/CPR Certified
Timeline
Volunteer
Lake Norman Animal Rescue
10.2024 - 01.2025
Squad Member
MOD Pizza
01.2024 - Current
Camp Counselor
Lowe's YMCA
05.2022 - 08.2022
Babysitter
Emily Lou
11.2020 - 12.2021
Babysitter
Renee Brown
05.2020 - 09.2021
No Degree - Communications
Mitchell Community College
High School Diploma -
Mooresville Senior High