Ashlee Cooper
Beaumont,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
United Healthcare
Beaumont, TX
07.2024 - Current
- Answering phones and addressing inquiries from patients, healthcare providers, and insurance representatives.
- Resolving patient insurance claims, or questions related to medical care and benefits information.
- Providing detailed information about healthcare services and policies.
- Managing patient intake, data entry, and maintaining referral source information.
Correctional Officer
LaSalle Corrections
Beaumont, TX
01.2021 - 07.2024
- Supervise and monitor inmate activities to maintain order, security, and discipline within the correctional facility.
- Conduct regular inspections and searches of inmates, cells, and common areas to prevent contraband, and ensure safety.
- Enforce facility rules and regulations, addressing behavioral issues, and taking corrective actions when necessary.
- Document and report incidents, violations, and daily activities in detailed reports and logs.
Inmate Records Clerk
Hardin County Sheriffs Office
Kountze, TX
01.2020 - 01.2022
- Maintain and update inmate records, including personal information, disciplinary actions, and incarceration details, ensuring accuracy and confidentiality.
- Process and file documents related to inmate admissions, transfers, and releases, following established procedures and legal requirements.
- Generate and distribute reports on inmate status, behavior, and other relevant metrics to support facility management and decision-making.
- Assist in the preparation of documentation for court proceedings, parole hearings, and other legal processes.
Customer Service Representative
Conns Corporate Office
Beaumont, TX
07.2017 - 01.2020
- Handle customer inquiries and complaints via phone, email, and chat, providing accurate information and resolving issues in a timely manner.
- Process orders, returns, and exchanges, ensuring smooth transactions and customer satisfaction.
- Assist with troubleshooting and problem-solving for product or service-related issues, coordinating with other departments as needed.
- Provide support for billing and account issues, including processing payments, and addressing discrepancies.
Education
High School Diploma -
Westbrook High School
Beaumont06-2017
LVN -
Lamar PA
Port Arthur, TXSkills
- Zendesk
- Live chat support
- Call center experience
- Inbound call management
- Data entry
- Technical troubleshooting
- Call flow maximization
- Verbal and written communication
- Payment processing
- Outstanding communication skills
- Database research
- Microsoft office suite proficiency
- De-escalation techniques
Timeline
Customer Service Agent
United Healthcare
07.2024 - Current
Correctional Officer
LaSalle Corrections
01.2021 - 07.2024
Inmate Records Clerk
Hardin County Sheriffs Office
01.2020 - 01.2022
Customer Service Representative
Conns Corporate Office
07.2017 - 01.2020
High School Diploma -
Westbrook High School
LVN -
Lamar PA