Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ashlee Crouch

Midland,Texas

Summary

Service Scheduler with extensive experience in optimizing scheduling systems and enhancing team efficiency. Proven ability to manage complex schedules and track performance metrics to streamline operations. Strong collaborator with a track record of fostering positive relationships with customers and cross-functional teams. Committed to delivering high-quality service and driving continuous improvement in operational processes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Service Scheduler/Client Relationship Coordinator

Air Compressor Solutions(ACS)
Odessa, Texas
12.2025 - Current
  • Manage and streamline daily service scheduling for a team of air compressor technicians, ensuring efficient use of resources and a high level of customer satisfaction.
  • Build and maintain strong relationships with clients by addressing questions, resolving issues, and coordinating service repairs to ensure a smooth and positive customer experience.
  • Oversee service billing processes, including generating and reviewing invoices, reconciling customer accounts, and responding to billing inquiries. Ensure accurate and timely invoicing to support the service department's financial goals.
  • Create and analyze billing reports to inconsistencies and recommend improvements for greater accuracy and efficiency.
  • Adhere to warranty policies accurately and ensure compliance with OEM and company guidelines.
  • Develop and track key performance indicators (KPIs) to evaluate service operations. Analyze data from various sources to produce reports and dashboards that highlight trends and support decisions for improving service performance.

Logistics Coordinator/Sales Relationship Specialist

Expro(Frank's Intl.)
Midland, Texas
03.2023 - 12.2025
  • Communicate with Superintendents, Rig Engineers, and Company Representatives to obtain well schematics and provide accurate run estimations.
  • Maintain ongoing communication with rig personnel to address staffing needs, schedule updates, and operational changes.
  • Coordinate the delivery of tools, optimizing driver schedules to ensure timely and efficient transport.
  • Develop tailored Equipment Request Checklists based on pipe specifications and well length to align with client requirements and ensure accurate tool preparation.
  • Accurately document and organize tools for preparation, shipping, and inventory tracking.
  • Assign personnel to jobs based on project demands, skill level, and availability to ensure optimal performance and coverage.

Field Service Dispatcher/Coordinator

Southern Connections and Services, Inc.
Midland, Texas
10.2022 - 02.2023
  • Manage truck drivers' schedules and delivery routes to ensure timely and efficient transportation of equipment and personnel.
  • Monitor communication logs, troubleshoot issues, and relay critical information to the appropriate contacts in a timely manner.
  • Coordinate deployment of personnel and tools based on job requirements, ensuring each site is properly staffed and equipped.
  • Verify rig locations and map accurate directions to ensure efficient travel and on-time arrivals.
  • Address and resolve on-site personnel challenges to maintain smooth operations and job continuity.
  • Oversee the replacement and delivery of tools in response to equipment failures or urgent needs at job sites.
  • Dispatch CDL drivers, third-party CDL operators, hot shot deliveries, and specialized service crews including casing, torque turn, and thread representatives.
  • Maintain and update comprehensive Excel spreadsheets to track equipment rentals, job history, inventory levels, and personnel scheduling.

Surveyor Dispatch/Office Manager

Watson Professional Group Inc
Midland, Texas
02.2019 - 09.2022
  • Coordinate the dispatch of crew chiefs, surveyors, and instrument personnel to designated job sites.
  • Monitor communication logs, resolve issues as they arise, and direct information to the appropriate team members.
  • Manage onboarding documentation and input new employee data into the payroll system.
  • Maintain accurate records of employee leave, including vacation, personal, and sick days.
  • Prepare, review, and process documentation related to employee benefits, such as pension plans, unemployment, and medical insurance.
  • Verify accuracy of financial entries, documents, and codes to ensure compliance and correctness.
  • Record, categorize, and summarize financial transactions using journals, ledgers, or computer systems to maintain up-to-date financial records.

Education

B.S - Culinary Arts Management

Art Institute of Dallas
Dallas, TX
01.2010

Associate of Applied Science - Accounting

Tarrant County College
Fort Worth, TX
01.2009

Some College (No Degree) - Business Administration

Western New Mexico University
Deming, NM

Skills

  • Service scheduling and logistics coordination
  • Client relationship management
  • Invoicing accuracy and financial reporting
  • Data analysis and performance tracking
  • Compliance adherence
  • Inventory tracking
  • Team collaboration
  • Problem resolution

Certification

  • Licensed Texas Notary Public

References

References available upon request.

Timeline

Lead Service Scheduler/Client Relationship Coordinator

Air Compressor Solutions(ACS)
12.2025 - Current

Logistics Coordinator/Sales Relationship Specialist

Expro(Frank's Intl.)
03.2023 - 12.2025

Field Service Dispatcher/Coordinator

Southern Connections and Services, Inc.
10.2022 - 02.2023

Surveyor Dispatch/Office Manager

Watson Professional Group Inc
02.2019 - 09.2022

B.S - Culinary Arts Management

Art Institute of Dallas

Associate of Applied Science - Accounting

Tarrant County College

Some College (No Degree) - Business Administration

Western New Mexico University

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