Ashlee Crowson
Kosciusko,MS
Summary
Dynamic leader with a proven track record at The Willows, enhancing resident satisfaction and community engagement through innovative event planning and effective facility management. Skilled in volunteer recruitment and fostering team collaboration, I significantly improved operational workflows and resident support services. Expertise in multitasking and exceptional communication underpins my ability to deliver results and exceed expectations.
Overview
10
10
years of professional experience
Work History
Activities Director
The Willows
02.2021 - Current
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
- Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
- Evaluated supplies and requested purchases to meet activity plans.
- Engaged residents through events, small groups, and personal attention.
- Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
- Contributed to a positive living environment by fostering a sense of camaraderie among residents through group activities and social gatherings.
- Enhanced resident satisfaction by developing and implementing diverse activity programs tailored to individual interests and needs.
- Promoted physical wellness by incorporating exercise classes into the daily schedule of activities available to residents.
- Developed meaningful relationships with residents, gaining insight into their personal histories and preferences in order to better serve their needs.
- Developed strong relationships with local organizations to secure resources and partnerships that benefit residents'' experiences.
- Increased community engagement by organizing special events, outings, and guest speakers for residents.
- Coordinated volunteer programs that allowed community members to engage with facility residents in various capacities, enriching both parties' lives in the process.
- Developed monthly life enrichment calendar and published electronically and in print.
Administrative Clerk
Holt’s Body Shop
08.2017 - 07.2020
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Business Manager
Thrasher Construction
07.2015 - 07.2017
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
Administrative Assistant
Premier Medical Weight Loss of Mississippi
07.2014 - 08.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Medical Office Technology -
Holmes Community College
Goodman, MSHigh School Diploma -
East Holmes Academy
West, MSNational Activity Professional Certification -
NCCAP
06.2024
Skills
- Calendar Management
- Facility Management
- Event Planning
- Event Coordination
- Schedule Management
- Group facilitation
- Inventory ordering
- Senior living experience
- Family relationship development
- Resident support
- Activity Organization
- Organizational Skills
- Understanding of budgeting
- Event planning experience
- Small group leadership
- Volunteer Recruitment
- Patient evaluations
- Attention to Detail
- Teamwork and Collaboration
- Time Management
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Self Motivation
Timeline
Activities Director
The Willows
02.2021 - Current
Administrative Clerk
Holt’s Body Shop
08.2017 - 07.2020
Business Manager
Thrasher Construction
07.2015 - 07.2017
Administrative Assistant
Premier Medical Weight Loss of Mississippi
07.2014 - 08.2015
Medical Office Technology -
Holmes Community College
High School Diploma -
East Holmes Academy
National Activity Professional Certification -
NCCAP
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