Ashlee Diehl
Saint Charles,MO
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Snack Bar Manager
St. Charles Lanes
08.2020 - Current
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
Server
Hendricks BBQ
03.2020 - 02.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Restaurant Busser
Hendricks BBQ
07.2019 - 02.2021
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Hostess
Hendricks BBQ
06.2019 - 02.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Francis Howell North High School
Saint Charles, MO06.2020
Skills
- POS Inventory System Operation
- Customer Service
- Guest Relations
- Station Preparation
- Production Preparation
- Maintaining Safety Practices
- Counting Money
- Operational Efficiency
- Customer Interaction
- Billing and Payment Processing
- Customer Satisfaction
- Suggestive Selling
Timeline
Snack Bar Manager
St. Charles Lanes
08.2020 - Current
Server
Hendricks BBQ
03.2020 - 02.2021
Restaurant Busser
Hendricks BBQ
07.2019 - 02.2021
Hostess
Hendricks BBQ
06.2019 - 02.2021
High School Diploma -
Francis Howell North High School