Ashlee Emerson
Adkins,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Client Services- Specialty Team
Office Ally
San Antonio, TX
07.2018 - Current
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Identified trends in customer feedback and reported findings to management team.
- Ensured compliance with all applicable laws governing customer service operations.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
- Provided training for new hires on company policies and procedures related to customer service operations.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Prevented key account losses by researching discrepancies and correcting problems.
- Provided top quality control and eliminated downtime to maximize revenue.
Retail Sales Associate
Sam's Club
San Antonio, TX
03.2018 - 06.2018
- Assisted customers with finding the right product for their needs.
- Stocked shelves with merchandise according to company standards.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Server
Joe's Crab Shack
San Antonio, TX
08.2015 - 08.2016
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server
Chili's Restaurant
San Antonio, TX
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education
High School Diploma -
Floresville High School
Floresville, TX06-2012
Associate of Science - Pre-Nursing
Palo Alto College
San Antonio, TXSkills
- Customer Correspondence
- Customer Service
- Clientele Interactions
- Problem Resolution Aptitude
- Problem-Solving
- Professional Telephone Demeanor
- Customer Service And Support
- Client Service Standards
- Customer Service Excellence
- Inbound And Outbound Calls
- Inter-Department Collaboration
- Business Operations Knowledge
- Time Management
- Performance Goals
- Multitasking And Organization
- Client Issue Resolution
Timeline
Client Services- Specialty Team
Office Ally
07.2018 - Current
Retail Sales Associate
Sam's Club
03.2018 - 06.2018
Server
Joe's Crab Shack
08.2015 - 08.2016
Server
Chili's Restaurant
High School Diploma -
Floresville High School
Associate of Science - Pre-Nursing
Palo Alto College
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