Ashlee E Miller
Winter Garden,FL
Summary
Enthusiastic Hospitality and Tourism Management graduate student with a strong foundation in service excellence, event planning, and customer relationship management. Has the proper skills to enhance guest experiences through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Graduate Assistant
University of South Carolina
Columbia, SC
08.2023 - Current
- Supported department faculty with administrative assistance, as well as curriculum and research support.
- Assisted faculty in evaluation of student work and preparation of course materials.
- Evaluated and graded examinations, assignments or papers and recorded grades.
- Copied and distributed classroom materials.
- Returned assignments to students to comply with established deadlines.
Student Assistant
University of South Carolina
Columbia, SC
01.2020 - Current
- Operated office equipment, such as personal computers, photocopiers, scanners, voice mail systems, and facsimile machines.
- Answered telephone calls, took messages, and distributed messages to appropriate personnel.
- Communicated with customers and other offices on a regular basis.
- Answered incoming calls and directed messages to the correct party.
- Organized, ordered and restocked office supplies to keep staff efficient and productive.
Admissions Attendant
Riverbanks Zoo and Garden
Columbia, South Carolina
05.2021 - 08.2023
- Set up tickets and processed payments with POS system.
- Responded to guest questions about current facility events and future offerings.
- Complied with health and sanitation practices and procedures.
- Processed admission payments and provided tickets.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Vacation Planner
Walt Disney World Resort
Orlando, FL
05.2022 - 01.2023
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Asked open-ended questions to best understand client needs and determine best vacation offerings.
- Created travel itineraries and made adjustments to meet client specifications.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
Education
Bachelor of Arts - Psychology And Criminal Justice
University of South Carolina - Columbia
Columbia, SC05.2022
High School Diploma -
Swansea High School
Swansea, SC2018
Master of Arts - International Hospitality And Tourism Management
University of South Carolina
Columbia, SCSkills
- Project management
- Problem resolution
- Communications
- Organization
- Planning and coordination
- Microsoft Applications
- Resourceful
- Event Planning
- Hospitality and Guest Service
Affiliations
- Secretary, Girls Up - University of South Carolina (2020 - 2022)
- Member, Girls Up - University of South Carolina (2020 - 2022)
- St. Jude Co-Chair, Epsilon Sigma Alpha (2020 - 2021)
- Member, Epsilon Sigma Alpha (2019 - 2022)
Timeline
Graduate Assistant
University of South Carolina
08.2023 - Current
Vacation Planner
Walt Disney World Resort
05.2022 - 01.2023
Admissions Attendant
Riverbanks Zoo and Garden
05.2021 - 08.2023
Student Assistant
University of South Carolina
01.2020 - Current
Bachelor of Arts - Psychology And Criminal Justice
University of South Carolina - Columbia
High School Diploma -
Swansea High School
Master of Arts - International Hospitality And Tourism Management
University of South Carolina
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