Summary
Overview
Work History
Education
Skills
Timeline
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Ashlee Etheridge

Summary

Technical Support Specialist with over 4 years of experience in providing outstanding technical assistance to users. Actively pursuing CompTIA A+ and Sec+ Certification

Overview

5
5
years of professional experience

Work History

Senior Technical Support Specialist

RueGuiltGroup
10.2020 - 04.2023
  • Provided level-2 support for users, resolving hardware and software issues promptly
  • Diagnosed and troubleshot network connectivity issues, ensuring minimal downtime for end-users
  • Maintained detailed records of issues and resolutions using [CRM/Ticketing System]
  • Conducted training sessions for new employees on system usage and best practices
  • Collaborated with other departments to improve system performance and user experience

Technical Support Specialist

Charter Communications
04.2018 - 08.2020
  • Assisted in the rollout of new software and hardware installations, providing user training and support
  • Monitored system performance, identifying and addressing potential issues before they impacted users
  • Created and maintained technical documentation, including user guides and FAQs

Education

Network Engineering and CyberSecurity -

CyberTex Technical Institute
12.2025

Skills

  • Windows
  • MacOS
  • Linux
  • Microsoft Office Suite
  • Adobe Creative Suite
  • Various CRM systems
  • PC assembly and repair
  • Peripheral device troubleshooting
  • TCP/IP
  • DNS
  • DHCP
  • VPN
  • Routers
  • Switches

Timeline

Senior Technical Support Specialist

RueGuiltGroup
10.2020 - 04.2023

Technical Support Specialist

Charter Communications
04.2018 - 08.2020

Network Engineering and CyberSecurity -

CyberTex Technical Institute

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Ashlee Etheridge