ASHLEY (ASHLEE) EVANGER
Arlington,WA
Summary
History of meeting needs with consistent and organized practices. Skilled in working under
pressure and adapting to new situations and challenges to best enhance and meet the needs of
the organization or others. Customer service, multitasking, and time management abilities.
Devoted to giving every customer, coworker, or child a positive and memorable experience.
Highly attentive to detail and proactive problem-solver, with a team-oriented mentality.
Overview
8
8
years of professional experience
Work History
GEC Educator
lululemon
09.2023 - 06.2024
- Contributes to exceptional guest experience and education in product, culture, and community by taking all one-on-one interactions across communication channels such as phones, live chat, email, etc
- Utilizes systems to manage and best handle guest inquiries, including those that are escalated, in both retail and e-commerce, and provides empathy and resolutions in a timely and professional manner
- Connects and communicates cross-functionally with various departments as well as external partners, and assists with daily, weekly, and monthly reports
- Knowledge of Microsoft Office and Smartsheets, analyzing reports, troubleshooting system and order issues (WMS - Manhattan, IBM, LMS)
- Manage and update B2B orders
- Track KPIs across departments, and intervene with key details/knowledge in order to support growth
- Worked cross-functionally with teams to check progress of project execution, as well as resolved escalated issues quickly in-person and remotely through instructions to team leaders
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability
- Updated, cancelled, and invoiced orders upon request
- Daily communication with business partners
- Worked with IT, GEC, and Engineering teams to resolve issues submitted through ServiceNow and D365
- Communicated with management and department leadership via email, Teams, calls, meetings, etc
- Contributed to weekly Zoom metrics meetings
- Drafted and updated production documentation tracking status and delivery timelines to meet changing demands (NSOs - new store openings, retail and e-commerce orders, strategic sales, product requests)
- Sent reports and updated departments as well as management on workloads and labor forecasts.
Data Administrator
lululemon
10.2021 - 06.2023
- Contributes to exceptional guest experience and education in product, culture, and community by taking all one-on-one interactions across communication channels such as phones, live chat, email, etc
- Utilizes systems to manage and best handle guest inquiries, including those that are escalated, in both retail and e-commerce, and provides empathy and resolutions in a timely and professional manner
- Connects and communicates cross-functionally with various departments as well as external partners, and assists with daily, weekly, and monthly reports
- Knowledge of Microsoft Office and Smartsheets, analyzing reports, troubleshooting system and order issues (WMS - Manhattan, IBM, LMS)
- Manage and update B2B orders
- Track KPIs across departments, and intervene with key details/knowledge in order to support growth
- Worked cross-functionally with teams to check progress of project execution, as well as resolved escalated issues quickly in-person and remotely through instructions to team leaders
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability
- Updated, cancelled, and invoiced orders upon request
- Daily communication with business partners
- Worked with IT, GEC, and Engineering teams to resolve issues submitted through ServiceNow and D365
- Communicated with management and department leadership via email, Teams, calls, meetings, etc
- Contributed to weekly Zoom metrics meetings
- Drafted and updated production documentation tracking status and delivery timelines to meet changing demands (NSOs - new store openings, retail and e-commerce orders, strategic sales, product requests)
- Sent reports and updated departments as well as management on workloads and labor forecasts.
Team Lead
lululemon
10.2020 - 02.2021
- Worked closely with all other departments and provided training, feedback, and development opportunities to a team of up to 100 people
- Monitored team progress, enforced deadlines and safe environments
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks, and processed orders for shipment
- Reviewed inventory sheet against shipments received
- Alerted manager of discrepancies
- Collaborated with management team to implement new work procedures or policies
- Spoke to guest and order SLAs, and reported in quarterly business meetings
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands
- Assisted other departments with special projects to capitalize learning new responsibilities
- Documented production levels and materials used to keep management informed
- Trained employees on best practices (SOPs) and protocols while managing and delegating daily tasks to team members to optimize group productivity.
Key Leader
lululemon
06.2019 - 06.2020
- Maximized customer satisfaction by empowering staff to handle customers' issues & deliver top-notch service
- Boosted sales through effective merchandising and consistent restocking of high-traffic items
- Displayed strong telephone and customer service etiquette, effectively handling difficult calls and guest experiences
- Tracked trends and responded to Guest Satisfaction surveys
- Assisted customers with locating and securing desired products
- Handled returns, evaluated defective items, and met each case with a solution to our Guests while maintaining the standards of the company
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills, and product knowledge
- Led inventory processing shifts
- Helped with ordering supplies, budget tracking, and planning/implementing store events
- Curated content such as news updates, stories, and posts for store's social media page
- Established best practices and supported the efficiency of store operating procedures (SOPs).
Educator
lululemon
10.2016 - 06.2019
- Maximized customer satisfaction by empowering staff to handle customers' issues & deliver top-notch service
- Boosted sales through effective merchandising and consistent restocking of high-traffic items
- Displayed strong telephone and customer service etiquette, effectively handling difficult calls and guest experiences
- Tracked trends and responded to Guest Satisfaction surveys
- Assisted customers with locating and securing desired products
- Handled returns, evaluated defective items, and met each case with a solution to our Guests while maintaining the standards of the company
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills, and product knowledge
- Led inventory processing shifts
- Helped with ordering supplies, budget tracking, and planning/implementing store events
- Curated content such as news updates, stories, and posts for store's social media page
- Established best practices and supported the efficiency of store operating procedures (SOPs).
Education
Bachelor of Arts in Interdisciplinary Studies -
Northwest University
12.2018
Skills
- Data Administration
- Information Systems Management
- Customer Needs Assessment
- Team Management
- Reliable & Trustworthy
- Organizational Skills
- Problem Resolution
- Friendly, Positive Attitude
- Customer Service
- Microsoft Office
- Supervision & Leadership
- Basic Math
- Production Monitoring
- Leading Team Meetings
- Verbal and Written Communication
- Attention to Detail
- Goal Setting
- Issue Resolution
- Data Management
- Documentation and Reporting
- Service Level Agreements
- SOP Adherence
- Staff Training
- Patient and adaptable
Accomplishments
• Women’s Soccer University Scholarship Athlete:
2014-2017
• Yankee Doodle Dash 5K Champion (Women's Age
Group 19-29): 2016
• NAIA Women's Soccer National Championships
Semifinalist: 2016; Opening Round Candidate: 2017
• ChelanMan Try-A-Tri Racer (First Place in Women's
Age Group): 2018
• Seawheeze Half Marathon Runner: 2019
Activities
- Women's Soccer University Scholarship Athlete: 2014-2017
- Yankee Doodle Dash 5K Champion (Women's Age Group 19-29): 2016
- NAIA Women's Soccer National Championships Semifinalist: 2016; Opening Round Candidate: 2017
- ChelanMan Try-A-Tri Racer (First Place in Women's Age Group): 2018
- Seawheeze Half Marathon Runner: 2019
Timeline
GEC Educator
lululemon
09.2023 - 06.2024
Data Administrator
lululemon
10.2021 - 06.2023
Team Lead
lululemon
10.2020 - 02.2021
Key Leader
lululemon
06.2019 - 06.2020
Educator
lululemon
10.2016 - 06.2019
Bachelor of Arts in Interdisciplinary Studies -
Northwest University