Ashlee Ferguson
Seguin,TX
Summary
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Server Trainer
Outback Steakhouse - Bloomin' Brands
01.2019 - 09.2022
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Server
Outback Steakhouse - Bloomin' Brands
01.2013 - 01.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Head Hostess
Outback Steakhouse - Bloomin' Brands
01.2012 - 01.2013
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Education
Associate of Science - Computer Science And Programming
San Antonio College
San Antonio, TXSkills
- Food Quality Standards
- Guest Relations Management
- Order Accuracy
- Menu Memorization
- Food Station Setup
- Safe Food Handling
- Cash Handling
- Service Prioritization
- Multitasking Abilities
- Exceptional Communication
- Inventory Management
Timeline
Server Trainer
Outback Steakhouse - Bloomin' Brands
01.2019 - 09.2022
Server
Outback Steakhouse - Bloomin' Brands
01.2013 - 01.2016
Head Hostess
Outback Steakhouse - Bloomin' Brands
01.2012 - 01.2013
Associate of Science - Computer Science And Programming
San Antonio College
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