Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Ashlee Flowers

Wilmington,DE

Summary

Attentive Customer Service Representative with 6 years achieving Customer service satisfaction and Customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

Overview

13
13
years of professional experience

Work History

Receptionist

Nettee Genarl Contractor
Bear, DE
12.2016 - Current
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted customers and visitors in-person and via telephone calls.

Head Cashier

The Home Depot
Wilmington, DE
03.2014 - 08.2016
  • Performed store opening, closing and shift change actions.
  • Oversaw team of 7 cashiers and service staff.
  • Encouraged development of new cashiers with positive reinforcement.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Received multiple awards for excellent customer service.

Special Services Associate

The Home Depot
Wilmington, DE
04.2012 - 03.2014
  • Placed special merchandise orders for customers.
  • Coordinated between billing department and customers to resolve problems.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Received 2013 award for placing 2nd in reginal store credit card approval.  

Education

Associate of Applied Science - Medical Coding

Delaware Technical and Community College
Wilmington, DE
2011

High School Diploma -

Paul M. Hodgson Vocational Technical High School
Newark, DE
2007

Skills

  • Multi-line phone proficiency
  • Works well under pressure
  • Policy and procedure modification
  • POS systems expert
  • Creative problem solver
  • Medical terminology knowledge
  • MS Windows proficient
  • Trusted key holder
  • Detail-oriented
  • Computer literate
  • Skilled problem solver
  • Cash handling and management

Timeline

Receptionist

Nettee Genarl Contractor
12.2016 - Current

Head Cashier

The Home Depot
03.2014 - 08.2016

Special Services Associate

The Home Depot
04.2012 - 03.2014

Associate of Applied Science - Medical Coding

Delaware Technical and Community College

High School Diploma -

Paul M. Hodgson Vocational Technical High School

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Ashlee Flowers