Ashlee Flowers
Wilmington,DE
Summary
Attentive Customer Service Representative with 6 years achieving Customer service satisfaction and Customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
Overview
13
13
years of professional experience
Work History
Receptionist
Nettee Genarl Contractor
Bear , DE
12.2016 - Current
- Provided clerical support to company employees, including copying, faxing and file management.
- Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Greeted customers and visitors in-person and via telephone calls.
Head Cashier
The Home Depot
Wilmington , DE
03.2014 - 08.2016
- Performed store opening, closing and shift change actions.
- Oversaw team of 7 cashiers and service staff.
- Encouraged development of new cashiers with positive reinforcement.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Received multiple awards for excellent customer service.
Special Services Associate
The Home Depot
Wilmington , DE
04.2012 - 03.2014
- Placed special merchandise orders for customers.
- Coordinated between billing department and customers to resolve problems.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Received 2013 award for placing 2nd in reginal store credit card approval.
Education
Associate of Applied Science - Medical Coding
Delaware Technical and Community College
Wilmington, DE2011
High School Diploma -
Paul M. Hodgson Vocational Technical High School
Newark, DE2007
Skills
- Multi-line phone proficiency
- Works well under pressure
- Policy and procedure modification
- POS systems expert
- Creative problem solver
- Medical terminology knowledge
- MS Windows proficient
- Trusted key holder
- Detail-oriented
- Computer literate
- Skilled problem solver
- Cash handling and management
Timeline
Receptionist
Nettee Genarl Contractor
12.2016 - Current
Head Cashier
The Home Depot
03.2014 - 08.2016
Special Services Associate
The Home Depot
04.2012 - 03.2014
Associate of Applied Science - Medical Coding
Delaware Technical and Community College
High School Diploma -
Paul M. Hodgson Vocational Technical High School
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