Ashlee Galvan
San Diego,CA
Summary
Highly motivated and goal-oriented professional with a natural ability to take initiative and thrive as a self-starter. Known for fostering a collaborative and enjoyable work environment, I bring a positive and engaging personality. Fuelled by a drive to succeed, I continuously improve and exceed expectations. Committed to climbing the career ladder, I am dedicated to putting in the hard work necessary to achieve my professional goals.
Overview
11
11
years of professional experience
Work History
Account Representative
ARS National Services
12.2024 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Consistently exceeded quota expectations leading the way among fellow representatives.
Receptionist/Administrative Assistant
SOS Property Management
10.2019 - 05.2020
- Managed accounts payable and receivable processes, ensuring accurate and timely recording of financial transactions
- Utilized accounting software (e.g., QuickBooks) to record financial transactions and generate various reports as needed
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Managed visitor logbook accurately by recording necessary details for security purposes
- Collaborated with other team members to ensure seamless communication across different departments
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Managed inventory of office equipment, ensuring availability and coordinating repairs or replacements as needed
Receptionist/Accounts Receivable
Utopia Management Company
07.2017 - 06.2018
- Payment Processor/Billing
- Communications between; owners, managers, HOA, tenants and vendors
- Daily Deposits
- Proper Direction of Calls
- Setting up work orders - maintenance
- Implemented strategic plans to streamline operations.
- Maintained accurate financial records through diligent data entry, contributing to overall company organization.
- Supported the accounting department during audits by providing necessary documentation and clarifications on account reconciliations.
Account Manager
Pelican Auto Finance
01.2017 - 06.2017
- Processing Payments
- Customer Relations
- Active Listening + Complex Problem Solving
- Negotiator
- Mathematically Skilled
- Effective Multi Skip Tracer
- Strong Communication Skills
- Ethical/ Reliable
Account Representative
GC Services LP
05.2014 - 01.2017
- Processing Payments
- Customer Relations
- Active Listening + Complex Problem Solving
- Negotiator
- Mathematically Skilled
- Effective Multi Skip Tracer
- Strong Communication Skills
- Goal Oriented
Education
High school or equivalent -
Mount Carmel High School
San Diego, CA06.2013
Skills
- Receptionist
- Billing
- Data Entry
- Filing
- Microsoft Word
- Inventory
- Customer Service Skills
- Property Management
- QuickBooks
- Accounts Payable
- Accounts Receivable
- Bank Reconciliation
- Accounting
- Office Management
Timeline
Account Representative
ARS National Services
12.2024 - Current
Receptionist/Administrative Assistant
SOS Property Management
10.2019 - 05.2020
Receptionist/Accounts Receivable
Utopia Management Company
07.2017 - 06.2018
Account Manager
Pelican Auto Finance
01.2017 - 06.2017
Account Representative
GC Services LP
05.2014 - 01.2017
High school or equivalent -
Mount Carmel High School
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