Ashlee Garner
Thomasville,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Ctw Home Collection
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
- Called customers to try and settle past due balances.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Warehouse Manager
Resturant Technologies Inc.
08.2020 - 04.2023
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Assistant General Manager
Hampton Inn By Hilton
01.2018 - 06.2020
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
Produce Manager
Piggly Wiggly Grocery Store
09.2017 - 06.2020
- Coached and mentored new team members.
- Maintained produce area and kept produce storage area clean and sanitary.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Assisted customers with produce questions.
- Planned attractive produce displays, using color and texture to enhance.
Customer Service/Assistant Produce Manager
Piggly Wiggly Grocery Store
02.2015 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained and managed customer files and databases.
Book Keeper
Garner Concrete
06.2009 - 09.2017
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
Education
High School Diploma -
Lee Senior High School
Sanford, NC06.2011
Skills
- Data Entry
- Complaint Resolution
- Scheduling
- Data Collection
- Consultative Sales
- Call Management
- Appointment Scheduling
- Paperwork Processing
- Information Security
- Document Control
- Client Relations
- Customer Relations
- Customer Service
- Microsoft Office Suite
Timeline
Customer Service Representative
Ctw Home Collection
08.2023 - Current
Warehouse Manager
Resturant Technologies Inc.
08.2020 - 04.2023
Assistant General Manager
Hampton Inn By Hilton
01.2018 - 06.2020
Produce Manager
Piggly Wiggly Grocery Store
09.2017 - 06.2020
Customer Service/Assistant Produce Manager
Piggly Wiggly Grocery Store
02.2015 - 01.2018
Book Keeper
Garner Concrete
06.2009 - 09.2017
High School Diploma -
Lee Senior High School
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