Ashlee Gransbury
Walton
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. I strive to be empathetic and understanding to other's needs and life goals.
Overview
4
4
years of professional experience
Work History
WIC Clerk
Delaware Opportunities
11.2019 - Current
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
Field Representative
Census Bureau
07.2020 - 09.2020
- Traveled up to 100 miles per day to visit customer locations.
- Connected with customers to assess satisfaction and resolve service issues.
- Completed paperwork in full, on time and with high accuracy.
- Submitted reports to senior management to aid in business decision-making and planning.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Associate of Applied Science - Communications
Herkimer County Community College
Herkimer, NY05.2011
Skills
- Telephone Etiquette
- Documentation and Paperwork
- Proficiency in Microsoft based programs and social media platforms
- Effective Communication Skills
- Government Relations
- Data Entry
- Interviewing
- Documentation and Reporting
- Data Compilation
- Referral Coordination
- Eligibility Determination
Timeline
Field Representative
Census Bureau
07.2020 - 09.2020
WIC Clerk
Delaware Opportunities
11.2019 - Current
Associate of Applied Science - Communications
Herkimer County Community College
Similar Profiles
Summer PhillipSummer Phillip
Childcare Assistant at Delaware OpportunitiesChildcare Assistant at Delaware Opportunities
Rebecca L. BrannenRebecca L. Brannen
Home Care Services Specialist at Delaware OpportunitiesHome Care Services Specialist at Delaware Opportunities
Patti MengersPatti Mengers
Vice President of Goodwill Staffing Services at Goodwill of Delaware & Delaware CountyVice President of Goodwill Staffing Services at Goodwill of Delaware & Delaware County
Melissa HollonMelissa Hollon
Medical Biller II at TrihealthMedical Biller II at Trihealth
Daniel LawsonDaniel Lawson
Production Team Leader at StellantisProduction Team Leader at Stellantis