Ashlee Green
Belleville,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Admin
Texas Roadhouse
Ann Arbor, MI
02.2023 - Current
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as invoices.
- Processed payroll information according to established guidelines.
- Responded promptly to customer complaints in a professional manner.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
FOH and BOH Training Coordinator
Texas Roadhouse
Ann Arbor, MI
03.2021 - Current
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Coordinated with subject matter experts to develop effective training content.
- Organized and scheduled on-site and off-site trainings for staff members.
- Maintained accurate records of all trainings conducted.
- Provided feedback to trainers regarding the effectiveness of their sessions.
- Assisted in designing, developing, and implementing new training methods and techniques.
- Monitored participants' progress during the training session.
- Evaluated employee performance before, during, and after training sessions.
- Analyzed current processes and procedures to identify areas for improvement through training initiatives.
- Collaborated with management team to determine appropriate learning objectives for each program.
- Ensured that all necessary equipment was available prior to a session commencing.
- Facilitated group discussions among trainees regarding topics covered during a session.
- Delivered presentations outlining best practices related to specific job roles or tasks.
- Updated existing curriculums based on changes in technology or industry standards.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Supported onboarding of new employees by hosting orientation sessions.
FOH and BOH Key Manager
Texas Roadhouse
Ann Arbor, MI
02.2021 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, training, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Rib, Push, Pull, Fry, Salad, Cold Prep, And Salad
Texas Roadhouse
Ann Arbor, MI
08.2020 - Current
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Ensured that all dishes were prepared according to recipe specifications.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Kept stations stocked and ready for use to maximize productivity.
- Set up workstations with needed ingredients, utensils and cooking equipment.
Server
Texas Roadhouse
Ann Arbor, MI
08.2019 - Current
- Assisted in training new servers.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Togo
Texas Roadhouse
Ann Arbor, MI
12.2018 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Server Assistant
Texas Roadhouse
Ann Arbor, MI
10.2018 - Current
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Ensured that all utensils were sanitized properly before use.
- Responded promptly to requests from servers or other staff members.
Host
Texas Roadhouse
Ann Arbor, MI
09.2018 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Cashier
Sam's Club
Ypsilanti, MI
01.2017 - 01.2018
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Followed company security procedures for handling large sums of money.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier
Kohls Department Store
Canton, MI
10.2015 - 02.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Associate of Arts - Liberal Arts And Sciences
Washtenaw Community College
Ann Arbor, MI05-2020
Associate of Arts - Clinical Child Psychology
Barry University
Miami, FLSkills
- Payroll And Benefits Administration
- Schedule Oversight
- Restaurant Management
- Payroll And Accounts Payable And Receivable
- Training And Mentoring
- Team Building And Leadership
Timeline
Admin
Texas Roadhouse
02.2023 - Current
FOH and BOH Training Coordinator
Texas Roadhouse
03.2021 - Current
FOH and BOH Key Manager
Texas Roadhouse
02.2021 - Current
Rib, Push, Pull, Fry, Salad, Cold Prep, And Salad
Texas Roadhouse
08.2020 - Current
Server
Texas Roadhouse
08.2019 - Current
Togo
Texas Roadhouse
12.2018 - Current
Server Assistant
Texas Roadhouse
10.2018 - Current
Host
Texas Roadhouse
09.2018 - Current
Cashier
Sam's Club
01.2017 - 01.2018
Cashier
Kohls Department Store
10.2015 - 02.2017
Associate of Arts - Liberal Arts And Sciences
Washtenaw Community College
Associate of Arts - Clinical Child Psychology
Barry University