Ashlee Green
Ann Arbor
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Service Manager
Texas Roadhouse
05.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
Admin
Texas Roadhouse
02.2023 - 05.2024
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as invoices.
- Processed payroll information according to established guidelines.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
Togo
Texas Roadhouse
12.2018 - 05.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
FOH and BOH Training Coordinator
Texas Roadhouse
03.2021 - 05.2024
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Coordinated with subject matter experts to develop effective training content.
- Organized and scheduled on-site and off-site trainings for staff members.
- Maintained accurate records of all trainings conducted.
- Provided feedback to trainers regarding the effectiveness of their sessions.
- Assisted in designing, developing, and implementing new training methods and techniques.
- Monitored participants' progress during the training session.
- Evaluated employee performance before, during, and after training sessions.
- Analyzed current processes and procedures to identify areas for improvement through training initiatives.
- Collaborated with management team to determine appropriate learning objectives for each program.
- Ensured that all necessary equipment was available prior to a session commencing.
- Facilitated group discussions among trainees regarding topics covered during a session.
- Delivered presentations outlining best practices related to specific job roles or tasks.
- Updated existing curriculums based on changes in technology or industry standards.
- Supported onboarding of new employees by hosting orientation sessions.
FOH and BOH Key Manager
Texas Roadhouse
02.2021 - 05.2024
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, training, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Line Cook
Texas Roadhouse
08.2020 - 05.2024
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed..
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
Server
Texas Roadhouse
08.2019 - 05.2024
- Assisted in training new servers.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Host
Texas Roadhouse
09.2018 - 05.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
Cashier
Sam's Club
01.2017 - 01.2018
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Followed company security procedures for handling large sums of money.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier
Kohls Department Store
10.2015 - 02.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Associate of Arts - Clinical Child Psychology
Barry University
Miami, FLAssociate of Arts - Liberal Arts And Sciences
Washtenaw Community College
Ann Arbor, MI05-2020
Skills
- Payroll And Benefits Administration
- Schedule Oversight
- Restaurant Management
- Payroll And Accounts Payable And Receivable
- Training And Mentoring
- Team Building And Leadership
- Positive attitude
- Highly motivated
- Strong work ethic
- Multitasking and organization
Education and Training
other,other
Timeline
Service Manager
Texas Roadhouse
05.2024 - Current
Admin
Texas Roadhouse
02.2023 - 05.2024
FOH and BOH Training Coordinator
Texas Roadhouse
03.2021 - 05.2024
FOH and BOH Key Manager
Texas Roadhouse
02.2021 - 05.2024
Line Cook
Texas Roadhouse
08.2020 - 05.2024
Server
Texas Roadhouse
08.2019 - 05.2024
Togo
Texas Roadhouse
12.2018 - 05.2024
Host
Texas Roadhouse
09.2018 - 05.2024
Cashier
Sam's Club
01.2017 - 01.2018
Cashier
Kohls Department Store
10.2015 - 02.2017
Associate of Arts - Liberal Arts And Sciences
Washtenaw Community College
Associate of Arts - Clinical Child Psychology
Barry University